Summary
Overview
Work History
Education
Skills
Websites
Additional Information
Timeline
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Katie Emdadi

Toronto

Summary

Dedicated marketing mmanager professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working and adapting to new situations and challenges to best enhance the organizational brand. Implements strategic and tactical marketing campaigns to drive engagement and sales. Bringing solid history of success in boosting program operations efficiency, conversion rates and performance. Well-versed in both online and traditional marketing approaches.

Overview

10
10
years of professional experience

Work History

Fitness Coach

Equinox
12.2023 - Current
  • Increased gym revenue by promoting and selling personal training packages to new and existing clients.
  • Conducted comprehensive fitness assessments, enabling the creation of targeted fitness plans for each client.
  • Educated clients on proper exercise technique, reducing the risk of injury while maximizing workout effectiveness.

Fitness Coach

Midtown Le Sporting Club Sanctuaire
06.2021 - Current
  • Working in a fast paced environment, helping the members.
  • Connecting with all the members to find about their aspirations and motivations. Building relationship and using marketing strategies to sale the PT packages.
  • Using customer relationship techniques, following up with them and writing report of the process in the hubspot application.
  • Preparing personalized and creative workout plans.
  • Kept accurate and updated client records in different applications like M360 and HubSpot and track their progress.


Marketing Manager and Customer Service Supervisor

Kian Tanpoosh
01.2014 - 12.2017
  • Investigated and resolved customer concerns related to order inquiries and delivery tracking.
  • Recaptured customer loyalty with expertise in de-escalating conflicts and building personalized solutions.
  • Followed up with previously assisted customers to offer additional support and check satisfaction with resolutions.
  • Maximized satisfaction by anticipating needs and consistently offering expert support.
  • Managed paperwork and software updates for new sales and program sign-ups.
  • Protected customer and company information with strict use of established security procedures.
  • Answered customer questions about policies and procedures with friendly and knowledgeable approach.
  • Expanded social media reach through influencer partnerships on Instagram, Facebook, and Twitter.
  • Grew results month over month by continuously refining approaches based on tracking data and consumer insights.
  • Optimized marketing campaigns with continuous development of fresh ideas and new methods.
  • Kept department streamlined, efficient, and productive with skilled management of daily operations and long-term planning.
  • Furthered marketing goals with well-cultivated partnerships in target markets.
  • Developed innovative and highly successful marketing solutions in close collaboration with colleagues and senior executives.
  • Diversified digital approaches with social media platforms, newsletters, and organically-grown marketing channels.
  • Managed product distribution by negotiating contracts with vendors and distributors.

Education

Certificate - M3-Applied Functional Science-3DMAPS

Gray Institute
Canada
05.2023

Certificate - M2 - Next Level Coaching,

Pivotal
Montreal, QC
07.2022

Certificate - M1-foundation of Coaching

Pivotal
Montreal, QC
02.2022

Certificate - CPR-AED

Canadian Red Cross
Québec, QC
05.2023

Certificate - Stretch RX

Midtown
Canada
04.2022

Certificate - Professional Personal Training

Canfitpro
Montreal
08.2020

Certificate - Fitness Personal Trainer

Iran Body Building Federation
Mashhad
03.2017

Master of Marketing Management -

Azad University
Iran
02.2017

Bachelor of Science - Marketing Management

International University Of Imam Reza
Mashhad
05.2013

Skills

  • Research skills
  • Understanding of geography
  • Human resource management
  • Data Analysis
  • Complex Problem-Solving
  • Trend Evaluations
  • Basic knowledge of SQL
  • Basic knowledge of Excel, word, powerpoint, outlook, hotspot, workday,
  • Analytical skills
  • Marketing strategis
  • Social Networking
  • Customer service
  • Problem solving skills
  • Process assessment
  • Strategic Management
  • Time management
  • Administrative Support
  • Department Organization
  • Critical Thinking
  • M360

Websites

Additional Information

English full professional proficiency

French full professional proficiency

Persian native or bilingual profiproficiency


Midtown head coach Jeremy.hassan@midtown.com

Midtown program manager Meliss.bauco@midtown.com

Midtown general manager Diane.saucier@midtown.com

Timeline

Fitness Coach

Equinox
12.2023 - Current

Fitness Coach

Midtown Le Sporting Club Sanctuaire
06.2021 - Current

Marketing Manager and Customer Service Supervisor

Kian Tanpoosh
01.2014 - 12.2017

Certificate - M3-Applied Functional Science-3DMAPS

Gray Institute

Certificate - M2 - Next Level Coaching,

Pivotal

Certificate - M1-foundation of Coaching

Pivotal

Certificate - CPR-AED

Canadian Red Cross

Certificate - Stretch RX

Midtown

Certificate - Professional Personal Training

Canfitpro

Certificate - Fitness Personal Trainer

Iran Body Building Federation

Master of Marketing Management -

Azad University

Bachelor of Science - Marketing Management

International University Of Imam Reza

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Katie Emdadi