Katie Dundorf
Bellflower
Summary
Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
Overview
8
8
years of professional experience
Work History
Front Desk Agent
Double Tree Hotel By Hilton
08.2022 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Answered customer telephone calls promptly and appropriately handled needs.
- Mentored new hires on best practices at the front desk ensuring they were properly trained and equipped to excel in their roles.
- Contributed to team success by consistently meeting or exceeding performance targets for guest satisfaction ratings and occupancy rates.
Front Desk Associate
Planet Fitness
01.2022 - 07.2022
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Gave new members a tour of the gym and informed guest on the options they have regarding the memberships.
- Cleaned equipment by section daily to maintain a sanitary environment.
Waitress/hostess
Benihana
03.2021 - 01.2022
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
Cashier
Raising Cane's
02.2019 - 01.2020
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Collected trash and empty trays from empty tables to maintain clean and tidy dining area.
- Completed order entries and verified correctness with customers to reduce post-order errors.
- Properly maintained and operated cash register and POS system to swiftly process payments.
Crew Member
Blaze Pizza
09.2016 - 10.2018
- Took orders, prepared meals, and collected payments.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Trained new team members on procedures, customer service, and sales techniques.
- Became familiar with products to answer questions and make suggestions.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Became a shift leader and enjoyed training/assisting my staff.
Education
No Degree - Real Estate
Cerritos College
Norwalk, CA08.2024
No Degree - Nursing
El Camino College
Torrance, CA08.2019
High School Diploma -
Lawndale High School
Lawndale, CA06.2019
Skills
- Customer Service
- Guest Services
- Problem-solving skills
- Cash Handling
- Hospitality services
- Time Management
- Guest Relations
- Training and mentoring
- Computer Skills
- Problem-Solving
- Phone and Email Etiquette
- Staff Training
- Office Organization
- Data Entry
- Working in a fast pace environment
- Working under pressure
- Listening Skills
- File Management
- Sales expertise
- Teamwork and Collaboration
Additional Information
I've also took on a job working with my step father, cleaning and maintaining apartments and housing units in hollywood. As a full time student I was at the time I took on this role to financially support myself. I am always looking for ways to benefit my future any way I can. As im job searching I would like my new employer to know that I am a hard working individual who is always looking to expand their knowledge.
Languages
Spanish
Limited Working
English
Native or Bilingual
Timeline
Front Desk Agent
Double Tree Hotel By Hilton
08.2022 - Current
Front Desk Associate
Planet Fitness
01.2022 - 07.2022
Waitress/hostess
Benihana
03.2021 - 01.2022
Cashier
Raising Cane's
02.2019 - 01.2020
Crew Member
Blaze Pizza
09.2016 - 10.2018
No Degree - Real Estate
Cerritos College
No Degree - Nursing
El Camino College
High School Diploma -
Lawndale High School
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