Katie Diemer
Summary
I am an experienced Assistant Manager with a proven track record at Tim Hortons, excelling in customer relations and money handling. Fostered a team environment that boosted customer satisfaction and reduced cash discrepancies. Skilled in hiring and training, ensuring high service standards and operational efficiency. Demonstrates exceptional product knowledge and a commitment to safety with First Aid and CPR certification.
Overview
13
13
years of professional experience
Work History
Assistant Manager
Tim Hortons
03.2012 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Created employee schedules to align coverage with forecasted demands.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Education
High School Diploma -
Essex District High School
Essex, ON01-2001
Skills
- Money Handling
- Customer Relations
- Food safety Certified
- Product and Service Knowledge
- Task Delegation
- Employee Scheduling
- First Aid and CPR Certified
- Hiring and Training
Timeline
Assistant Manager
Tim Hortons
03.2012 - Current
High School Diploma -
Essex District High School
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