Summary
Overview
Work History
Education
Skills
Awards
Certification
Timeline
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Katie Denomey

Rockland,Canada

Summary

Experienced and strategic leader with a diverse background in business management, customer service, and operational efficiency. Demonstrated track record of over 9 years in progressive management roles, focusing on team development and customer-focused service. Recognized for driving financial performance, fostering positive workplace culture, and ensuring compliance across multi-departmental operations.

Overview

9
9
years of professional experience
2
2
Certification

Work History

Manager & Training Specialist

Bridgehead Corp.
09.2022 - Current
  • Oversee all aspects of a high-performing retail operation, including team leadership, financial performance, inventory management, and regulatory compliance. Drive revenue and profitability while cultivating a positive team culture and exceptional customer experience across multiple locations.

Research Assistant

University of Alberta
07.2020 - 02.2023
  • Supported a meta-analysis project within the Faculty of Educational Psychology focused on math ability in children and adolescents with autism. Collaborated with faculty and academic partners, contributing to literature reviews, data collection, and research synthesis.

Director of Operations

Vitality Health Foods
04.2021 - 08.2022
  • Led daily operations and supported customer service. Led team leaders in achieving sales goals, developed and implemented operational strategies that aligned with company goals, focusing on employee development, vendor relationships, and regulatory compliance within the natural health industry. Developed local community partnerships to enhance business visibility.

Assistant Manager

Massage Heights Inc.
08.2018 - 04.2021
  • Managed front-desk operations and financial reporting in a busy wellness clinic. Applied kinesiology education to align services with client goals, while supporting scheduling and staff performance management.

Assistant Manager of Sales

Rogers
03.2016 - 04.2018
  • Enhanced customer experience by resolving any issues promptly and ensuring complete satisfaction throughout the entire sales process.
  • Boosted sales revenue by identifying potential clients and presenting tailored solutions to their needs.
  • Established strong relationships with key clients, securing repeat business and fostering long-term partnerships.
  • Conducted regular performance reviews with team members, identifying areas for improvement and guiding them towards professional development opportunities.

Education

Master of Business Administration - Human Resources Leadership

University of Fredericton
01.2025

Bachelor of Science - Nutrition and Food Science

University of Alberta
04.2022

Bachelor of Science - Kinesiology

Dalhousie University
04.2018

Skills

  • Team Leadership
  • Staff Development
  • Budget and Expense Control
  • Health and Safety Compliance
  • Data Analysis
  • Operational Improvement
  • Microsoft Office, Word, Excel
  • Customer Service

Awards

Dr. Gary McPherson Scholarship (2020), Louise McKinney Scholarship (2019)

Certification

Certificate in Human Resources, Western University

Certificate in Equity, Diversity and Inclusion, Dalhousie University

Timeline

Manager & Training Specialist

Bridgehead Corp.
09.2022 - Current

Director of Operations

Vitality Health Foods
04.2021 - 08.2022

Research Assistant

University of Alberta
07.2020 - 02.2023

Assistant Manager

Massage Heights Inc.
08.2018 - 04.2021

Assistant Manager of Sales

Rogers
03.2016 - 04.2018

Master of Business Administration - Human Resources Leadership

University of Fredericton

Bachelor of Science - Nutrition and Food Science

University of Alberta

Bachelor of Science - Kinesiology

Dalhousie University

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Katie Denomey