Katie Davidson
Hamilton,ON
Summary
I'm detail-oriented, organized, have the willingness to learn, and have the ability to complete multiple tasks in a fast pace environment. I'm a fast learner, I work well in a team or alone, and can complete tasks with little to no supervision. I excel in customer service skill and I am ready to help in any way to achieve company goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Medical Office Assistant
The MD Clinic
09.2021 - 02.2024
- Answered incoming telephone calls in a timely manner
- Coordinated patient scheduling, check-in patients, and book upcoming appointments
- Directed patients to exam rooms and assist in any tasks that the Doctor needed.
- Updated patient information and insurance details for accurate electronic medical records(OHIP).
- Called and faxed pharmacies to submit prescriptions and refills.
- Performed medical records management, including filing, organizing and scanning documents.
- Managed daily operations efficiently while maintaining strict adherence to quality control measures for exceptional patient care delivery.
- Completed patient referrals to other medical specialists.
- Communicated with the Doctor and staff to optimize patient care, office flow and any other needs or concerns.
Sales Associate
PROSOL DISTRIBUTION INC.
07.2020 - 09.2021
- Organized racks/shelves in the warehouse and prepared merchandise for sales by pricing or tagging, and stocking it accordingly.
- Handled cash transactions efficiently and completing end of the day deposit.
- Engaging with walk-in customers, inputting their orders, checking stock for product, inputting larger companies orders, completing phone orders, customer exchanges and refunds.
- Scheduled pickups and deliveries
- Generated new leads through targeted prospecting and cold calling. (As per the sales rep )
- Maintained accurate records of sales activities, client interactions, deals closed, and follow-up tasks.
Medical Office Assistant
The Queenston Walk In Clinic
11.2016 - 01.2021
- Sanitized, restocked, and organized exam rooms.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, collected weight/blood pressure reading and prepared the room for what the Doctor may need.
- Performed medical records management, including filing, organizing and scanning documents.
- Processed medical billing claims and ensuring accuracy.
- Answered telephone calls in a timely manner, and assist the calls accordingly.
Assistant Manager
Tim Hortons
06.2008 - 03.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment for customers and staff.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Created employee schedules to align coverage with forecasted demands.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Education
College diploma - Medical office administration
National academy
11.2016
High School Diploma -
Orchard Park Secondary School
Stoney Creek, ON06.2008
Skills
- EMR Systems
- Multi-line Phone Systems and Email Etiquette
- Data Entry
- Multitasking and Organization
- Computer Skills
- Transcription of medical notes
Certification
- Smart Serve
- CPR Certification
Timeline
Medical Office Assistant
The MD Clinic
09.2021 - 02.2024
Sales Associate
PROSOL DISTRIBUTION INC.
07.2020 - 09.2021
Medical Office Assistant
The Queenston Walk In Clinic
11.2016 - 01.2021
Assistant Manager
Tim Hortons
06.2008 - 03.2020
College diploma - Medical office administration
National academy
High School Diploma -
Orchard Park Secondary School