Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Katie Davidson

Katie Davidson

Hamilton,ON

Summary

I'm detail-oriented, organized, have the willingness to learn, and have the ability to complete multiple tasks in a fast pace environment. I'm a fast learner, I work well in a team or alone, and can complete tasks with little to no supervision. I excel in customer service skill and I am ready to help in any way to achieve company goals.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Medical Office Assistant

The MD Clinic
09.2021 - 02.2024
  • Answered incoming telephone calls in a timely manner
  • Coordinated patient scheduling, check-in patients, and book upcoming appointments
  • Directed patients to exam rooms and assist in any tasks that the Doctor needed.
  • Updated patient information and insurance details for accurate electronic medical records(OHIP).
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Managed daily operations efficiently while maintaining strict adherence to quality control measures for exceptional patient care delivery.
  • Completed patient referrals to other medical specialists.
  • Communicated with the Doctor and staff to optimize patient care, office flow and any other needs or concerns.

Sales Associate

PROSOL DISTRIBUTION INC.
07.2020 - 09.2021
  • Organized racks/shelves in the warehouse and prepared merchandise for sales by pricing or tagging, and stocking it accordingly.
  • Handled cash transactions efficiently and completing end of the day deposit.
  • Engaging with walk-in customers, inputting their orders, checking stock for product, inputting larger companies orders, completing phone orders, customer exchanges and refunds.
  • Scheduled pickups and deliveries
  • Generated new leads through targeted prospecting and cold calling. (As per the sales rep )
  • Maintained accurate records of sales activities, client interactions, deals closed, and follow-up tasks.

Medical Office Assistant

The Queenston Walk In Clinic
11.2016 - 01.2021
  • Sanitized, restocked, and organized exam rooms.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, collected weight/blood pressure reading and prepared the room for what the Doctor may need.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Processed medical billing claims and ensuring accuracy.
  • Answered telephone calls in a timely manner, and assist the calls accordingly.

Assistant Manager

Tim Hortons
06.2008 - 03.2020
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment for customers and staff.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Created employee schedules to align coverage with forecasted demands.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.

Education

College diploma - Medical office administration

National academy
11.2016

High School Diploma -

Orchard Park Secondary School
Stoney Creek, ON
06.2008

Skills

  • EMR Systems
  • Multi-line Phone Systems and Email Etiquette
  • Data Entry
  • Multitasking and Organization
  • Computer Skills
  • Transcription of medical notes

Certification

  • Smart Serve
  • CPR Certification

Timeline

Medical Office Assistant

The MD Clinic
09.2021 - 02.2024

Sales Associate

PROSOL DISTRIBUTION INC.
07.2020 - 09.2021

Medical Office Assistant

The Queenston Walk In Clinic
11.2016 - 01.2021

Assistant Manager

Tim Hortons
06.2008 - 03.2020

College diploma - Medical office administration

National academy

High School Diploma -

Orchard Park Secondary School
Katie Davidson