KATIE COULSON
Whitby,Ontario
Summary
Highly organized, detailed oriented and focused professional, with hands on experience in office management and administrative support, records management, clerical functions, and client services. Skilled in preparing documents maintaining records and files. Tenacious quick thinker and problem solver; strong ability to synthesize diverse complicated information to produce rapid results. Capable of working in a fast paced environment and meeting tight deadlines and schedules.
Overview
13
13
years of professional experience
Work History
Administrator/Receptionist/Hostess
De Stefano Funeral Home
05.2022 - Current
- Generated reports detailing findings and recommendations.
- Collected, arranged, and input information into database system.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Gathered, organized and input information into digital database.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Corresponded with clients through email, telephone, or postal mail.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Confirmed appointments, communicated with clients, and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Organized, maintained and updated information in computer databases.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Tanning Consultant
Tan Without Sand
02.2014 - 05.2022
- Responsible for opening and closing the salon
- Provided efficient and friendly customer service to clients
- Use computer software to input clients information, TanTrack
- Sterilized tanning beds when clients are done
- Ensuring laundry is always up-to-date
- Maintaining the cleanliness of the salon at all times
- Selling lotions and tanning packages to clients.
Laser Consultant
Body Bliss Beautique
01.2017 - 01.2020
- Responsible for booking clients and coordinating schedules for series
- Building rapport with customers and providing excellent customer service skills
- Listening to the needs of the customer and providing custom solutions to their issues.
Bootlegger, Assistant Manager
01.2012 - 01.2014
- Established great connections
- Drive sales by motivating the team and holding them accountable
- Coaching and documentation
- Help customers find their fit
- Data Queen - Successfully trained and developed the team in our loyalty program
- Assisted in the team development and new hire training
- Responsible for opening and closing of the business
- Use all tool pertinent to my job
- Example: SPR, Proview, Sales Analysis Report, Bootcard Report and Weekly Read Sheet
- Competent use of the POS and all of its functions.
Education
High School Diploma -
Donald A Wilson Secondary School
Whitby, ON06.2008
Skills
- Very friendly, outgoing and ambitious
- Great computer skills
- Able to learn new skills quickly with minimal supervision
- Excellent communication skill
- Positive and professional attitude
- Punctual and dependable
- Self motivated
- Work independently
- Office Procedures
- Team Oriented
- Data Management
- Inventory Management
- Flexible Schedule
- Document Management
- MS Office
References
Upon Request
Languages
English
Timeline
Administrator/Receptionist/Hostess
De Stefano Funeral Home
05.2022 - Current
Laser Consultant
Body Bliss Beautique
01.2017 - 01.2020
Tanning Consultant
Tan Without Sand
02.2014 - 05.2022
Bootlegger, Assistant Manager
01.2012 - 01.2014
High School Diploma -
Donald A Wilson Secondary School
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