Katie Carter
Calgary,AB
Summary
Knowledgeable and dedicated customer service professional with extensive experience over the past 7 years. With an education background in Tourism and willing to extend knowledge in this field.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Retail Store Manager
Softmoc
08.2023 - Current
- Coached over 16 employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers
- Assisted store manager in meeting standards for customer service and quality.
- Answered questions about store policies and addressed customer concerns.
- Create store displays and appearance via strategic merchandising.
- Tracked daily cash handling, reconciled sales and prepared bank deposits.
Nanny
Sarah Kawaleski LTD
08.2022 - 08.2023
- Assisted with light housekeeping duties as well as running errands.
- Assisted 2 children (ages 10 and 8) with homework assignments and special projects across different subjects.
- Organised extracurricular schedules for sports and classes and provided safe transportation to different events.
COVID-19 Tester
Serco Global Services
11.2021 - 05.2022
- Handled and stored potentially contaminated nasal, oral and blood samples to prevent compromise.
- Maintained safe and sanitary environment by conducting regular disinfecting and cleaning measures.
- Followed UK Gov guidelines to establish accuracy and compliance with COVID-19 protocols.
E-Commerce Supervisor
Harkel Clothing
01.2021 - 10.2021
- Incorporated e-commerce objectives in social media platform management.
- Helped find leading online retailers and platforms to connect with consumers.
- Customised e-commerce platforms by building new products, designing landing pages
- Answered over 100 customer service queries through all channels including email, Facebook and Instagram per day.
Assistant Retail Store Manager
Jack Wills
10.2019 - 01.2021
- Assisted store manager in meeting standards for customer service and quality.
- Coached 20 employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Tracked daily cash handling, reconciled sales and prepared bank deposits.
- Engaged directly with customers to offer assistance and resolve complaints.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Customer Service Advisor
Flybe
01.2019 - 06.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Maintained and managed customer files and databases.
- Managed department call volume of up to 1000 calls per day and coordinated department schedules to maximize coverage during peak hours.
Customer Service Cashier
Boots Pharmacy
10.2016 - 01.2019
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Answered product questions using knowledge of sales and store promotions.
Education
Diploma of Tourism Management - Tourism And Hospitality
Exeter College
Exeter, UK06.2018
Skills
- KPI Tracking
- Customer Service Management
- Data Entry
- Regulatory Compliance
- Problem-Solving
- Phone Etiquette
- Team Leadership
- Marketing
Certification
NCFE in Event Planning (Level 2)
NCFE In Resort Representative (Level 2)
Timeline
Assistant Retail Store Manager
Softmoc
08.2023 - Current
Nanny
Sarah Kawaleski LTD
08.2022 - 08.2023
COVID-19 Tester
Serco Global Services
11.2021 - 05.2022
E-Commerce Supervisor
Harkel Clothing
01.2021 - 10.2021
Assistant Retail Store Manager
Jack Wills
10.2019 - 01.2021
Customer Service Advisor
Flybe
01.2019 - 06.2019
Customer Service Cashier
Boots Pharmacy
10.2016 - 01.2019
Diploma of Tourism Management - Tourism And Hospitality
Exeter College
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