Katie Carlson
Calgary
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Smitty's Restaurant & Lounge
01.2023 - 06.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed daily audit reports as well as secure bank deposits.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Monitored training of all new employees.
Server
Smitty's Restaurant & Lounge
09.2020 - 06.2024
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Supervisor
Coney Island Cafe
08.2022 - 04.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
Education
Diploma - Business Administration
Southern Alberta Institute of Technology
Calgary05.2026
High School Diploma -
Winston Knoll Collegiate
Regina, SK06.2023
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
Languages
English
Native or Bilingual
Timeline
Assistant Manager
Smitty's Restaurant & Lounge
01.2023 - 06.2024
Supervisor
Coney Island Cafe
08.2022 - 04.2023
Server
Smitty's Restaurant & Lounge
09.2020 - 06.2024
Diploma - Business Administration
Southern Alberta Institute of Technology
High School Diploma -
Winston Knoll Collegiate
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