Katie Bucknell
Grande Prairie,AB
Summary
Versatile professional with a robust background in mental health support at Catholic Family Services, legal assistance, and warehouse management. Excelled in crisis intervention and effective communication, enhancing client satisfaction and team efficiency. Demonstrated prowess in data entry and maintaining client records, achieving consistent performance goals. Proven track record of building strong relationships and problem-solving.
Overview
15
15
years of professional experience
1
1
Certification
Work History
School and Family Liaison
Catholic Family Services
Grande Prairie, AB
03.2019 - Current
- Meet with a caseload of students who struggle with various mental health issues such as: anxiety, depression, stress related to school/family, etc. and support them and their families in various ways.
- Complete risk assessments and provide the appropriate support needed to get the student and families the right and most appropriate resources.
- Work with the school to ensure students on the caseload have successful school years as it pertains to their mental health struggles and what kind of supports they may need in the classroom, from their teachers, administrators, etc.
- ASIST Certified
- VTRA Certified
Legal Assistant
Stringam LLP
Grande Prairie
09.2014 - 03.2019
- Filed court documents and legal pleadings with court clerk on behalf of the lawyers I worked for.
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Prepared and drafted correspondence and legal forms to maintain smooth communications.
- Completed electronic filings, initiated billing statements, and managed administrative matters.
- Scheduled appointments and court appearances.
- Managed high-volume workload while maintaining strict attention to detail on every task such as drafting pleadings
- Calculated Surface Rights Rent Reviews and corresponded with appropriate oil companies to which were involved.
Warehouse Clerk
Custom Truck Parts
Grande Prairie
06.2009 - 06.2016
- Kept warehouse up to safety and health regulations at all times.
- Completed cycle counts and monthly inventory.
- Utilized forklift and other warehouse equipment to safely load and unload pallets and containers.
- Managed day-to-day operations of warehouse to keep everything running smoothly.
- Managed incoming shipments by verifying product details against purchase orders, ensuring accurate inventory levels.
- Collaborated with team members to complete daily tasks efficiently, meeting warehouse performance goals consistently.
Education
Bachelor Of Arts - Psychology
Athabasca University
Athabasca, AB04.2017
High School Diploma -
Peace Wapiti Academy
Grande Prairie, AB06.2011
Skills
- Data Entry and Reporting
- Case tracking and follow up
- Effective Communication
- Relationship Building
- Relationships and rapport
- Crisis Intervention
- Customer Service
- Problem-Solving
- Attention to Detail
- Collaboration and Teamwork
- Active Listening
- Maintaining Client Records
Languages
English
Native or Bilingual
Certification
ASIST
Violent Threat Risk Assessment
Mental Health Literacy
Timeline
School and Family Liaison
Catholic Family Services
03.2019 - Current
Legal Assistant
Stringam LLP
09.2014 - 03.2019
Warehouse Clerk
Custom Truck Parts
06.2009 - 06.2016
Bachelor Of Arts - Psychology
Athabasca University
High School Diploma -
Peace Wapiti Academy