Katie Britton
Nepean,ON
Summary
Accomplished in enhancing patient experiences and safety at Goldsmith Medical Transport and other healthcare environments, I leveraged my expertise in patient care and time management to reduce patient anxiety and improve transport efficiency. My proactive approach and professional bedside manner have consistently driven positive outcomes and patient satisfaction.
Overview
12
12
years of professional experience
Work History
Patient Transfer Attendant
Goldsmith Medical Transport
2022.11 - Current
- Reduced patient anxiety, establishing rapport and addressing concerns prior to transportation.
- Enhanced overall patient experience by consistently delivering professional, courteous service in high-pressure situations.
- Ensured timely transports by efficiently coordinating with hospital staff and maintaining clear communication.
- Developed strong relationships with frequent patients, offering personalized support tailored to their specific needs.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Supervisor
Aramark
2018.09 - 2022.10
- Monitored workflow to improve employee time management and increase productivity.
- Maintained compliance with company policies, objectives, and communication goals.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated customer needs and feedback to drive product and service improvements.
Server/Support Worker
Viva Retirement
2020.04 - 2021.04
- Maintained strict adherence to COVID protocols early in the pandemic
- Ensured proper sanitization of surfaces and droplet contact procedures taken during suspected outbreaks
- Delivered food and participated in resident wellness checks during lockdowns
- Aided in vaccination day organization
Ophthalmic Medical Technician
Family Business
2012.09 - 2016.01
- Increased patient satisfaction with compassionate care during difficult procedures such as dilation or contact lens fittings.
- Developed strong rapport with patients from diverse backgrounds by adjusting communication style as needed for maximum understanding and comfort during their appointments.
- Improved patient care by conducting thorough medical histories and performing accurate visual acuity tests.
- Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans.
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Provided patients with detailed instructions for pre- and post-op care under physician supervision to promote healing and optimal recovery strategies.
Education
No Degree - Nursing Studies
Columbia University
New York, USA Bachelor of Arts - Geography: Environment And Sustainability
University of British Columbia
Vancouver11.2012
Skills
- Patient Care
- Patient Safety
- Patient Assessment
- Professional Bedside Manner
- Patient Escorting
- Time management abilities
- First Aid CPR AED (First Aid CPR AED)
- Patient Observation
- Infection prevention
Languages
English
Native or Bilingual
Timeline
Patient Transfer Attendant
Goldsmith Medical Transport
2022.11 - Current
Server/Support Worker
Viva Retirement
2020.04 - 2021.04
Supervisor
Aramark
2018.09 - 2022.10
Ophthalmic Medical Technician
Family Business
2012.09 - 2016.01
No Degree - Nursing Studies
Columbia University
Bachelor of Arts - Geography: Environment And Sustainability
University of British Columbia
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