Katie Bolda
Comox,BC
Summary
I am a young team leader with a proven track record at A&W, excelling in customer service and resolving customer-worker conflicts. Skilled in workflow monitoring and empowering team members to enhance customer satisfaction. Committed to maintaining a positive work environment and attitude, while ensuring compliance with safety regulations, driving fun, and growth through effective leadership.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Team Leader
A&W
Courtenay, British Columbia
08.2024 - Current
- Established clear expectations for employees, providing guidance when needed.
- Maintained a positive work environment that promoted collaboration between team members.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Ensured compliance with all safety regulations in the workplace.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Managed conflict resolution within the team to maintain a positive work environment.
Paramedic Intern
Alpine First Aid
Black Creek, BC
07.2024 - 09.2024
- Cleaned any equipment
- Took food and drink orders for paramedics and fulfilled them
- Greeted patients in a professional manner.
- Assisted in the preparation of reports, presentations and correspondence.
- Handled confidential information with discretion and integrity.
- Provided moral support
Cashier
A&W
Comox, British Columbia
09.2022 - 11.2023
- Resolved customer complaints professionally in accordance with company policy.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Took cash and card transactions.
- Issued receipts, refunds, credits or change due to customers.
- Greeted customers and answered any questions they had about the store's products and services.
Education
High School Diploma -
Highland Secondary School
Comox, BC06-2025
Skills
- Customer service
- Workflow monitoring
- Communication skills
- Conflict resolution
- Equipment maintenance
- Overseeing daily activities
- Complaint resolution
Affiliations
- Walking
- Reading
- Painting
- Baking
Accomplishments
- Two year recipient of excellence in the fine arts award at HSS
Certification
- Qualified Babysitter certificate
References
- Jessica Vester, A&W Manager ( 250-702-1853)
- Mel Rodger’s ( 250-331-1990)
Timeline
Team Leader
A&W
08.2024 - Current
Paramedic Intern
Alpine First Aid
07.2024 - 09.2024
Cashier
A&W
09.2022 - 11.2023
High School Diploma -
Highland Secondary School