Katia Silvet Gomez Ramos
Bakersfield
Summary
Dynamic leader with a proven track record at ECHO Impres, adept in strategic planning and staff management. Excelled in enhancing team productivity and implementing data-driven improvement strategies. Skilled in project management and effective communication, consistently achieving goals with over 20% efficiency increase. Expert in fostering client relations and driving sales growth through innovative solutions.
Overview
7
7
years of professional experience
Work History
Assistant Director
ECHO Impres
08.2016 - 03.2019
- Oversaw the recruitment, hiring, and onboarding process for new educators to maintain a high-quality teaching staff.
- Implemented effective conflict resolution strategies for resolving issues among faculty members or between students.
- Implemented data-driven strategies for continuous improvement of instruction and curriculum alignment.
- Managed department budget to ensure adequate resources for staff development and instructional materials.
- Oversaw budget management, ensuring financial resources were allocated effectively to support strategic goals.
- Coordinated with HR to refine recruitment strategies, attracting top talent and reducing turnover.
- Cultivated culture of continuous improvement, encouraging staff to innovate and propose solutions to operational challenges.
- Enhanced team productivity by leading efforts for streamlining administrative processes.
- Improved internal communication with introduction of monthly newsletter, keeping staff informed and engaged.
- Oversaw project management, ensuring timely completion within budget constraints.
Sales Agent
Royal Prestige
12.2014 - 07.2016
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Boosted referral rates by cultivating positive relationships with satisfied customers who were eager to recommend our products/services to others.
- Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
- Achieved top performer status within the company due to consistent high sales numbers.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
- Delivered engaging sales presentations tailored specifically towards individual client needs, demonstrating a deep understanding of their business and industry.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Met existing customers to review current services and expand sales opportunities.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Built relationships with customers and community to promote long term business growth.
- Negotiated prices, terms of sales and service agreements.
Front Desk Receptionist
Price Shoes
12.2013 - 12.2014
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
General Associate
KFC Restaurant
01.2013 - 12.2013
- Enhanced customer satisfaction by providing excellent service and addressing concerns promptly.
- Participated in ongoing training programs to stay updated on company policies, products, and industry trends.
- Improved store appearance by performing routine cleaning duties, including sweeping floors, dusting shelves, and wiping down surfaces.
- Collaborated with team members to achieve collective goals and maintain a positive work atmosphere.
- Assisted in maintaining a clean, safe, and welcoming store environment for customers and staff members.
- Increased sales with effective product displays and persuasive communication skills.
- Handled returns, exchanges, and complaints professionally while adhering to company policies.
- Assisted coworkers when needed for optimal teamwork within the workplace.
- Demonstrated flexibility in adapting to changing priorities during high-traffic periods or promotional events.
- Offered exceptional customer support by answering inquiries about products, services, and promotions accurately and promptly.
Assistant Cafeteria Manager
Cafe Tercera Llamada
01.2012 - 01.2013
- Cultivated positive relationships with vendors to negotiate favorable pricing on food supplies and equipment purchases.
- Collaborated with cafeteria manager to develop seasonal menus that balanced nutritional needs with budgetary constraints.
- Assisted in managing staff schedules, resulting in reduced labor costs and increased employee satisfaction.
- Trained new employees on proper food handling procedures, cash register operation, and customer service skills.
- Maintained a safe working environment by enforcing strict adherence to company policies regarding hygiene standards among staff members.
- Ensured timely completion of routine maintenance tasks for kitchen appliances and equipment, prolonging their lifespan while minimizing repair costs.
- Implemented inventory control measures to minimize waste and reduce food costs.
Education
No Degree - Digital Marketing
Universidad Autonoma De Aguascalientes
Aguascalientes, Mexico07-2019
Skills
- Staff management
- Creative direction
- Strategic planning
- Data analysis
- Business administration
- Team operations
- Project management
- Employee relations
- Meeting facilitation
- Human resources
- Financial administration
- Client relations
- Customer assistance
- Sales training
- Technical support
- Sales presentations
- Networking
- Adaptability to change
- Social media marketing
- Sales strategies
- Time management
- Cash handling
- Data entry
- Problem-solving skills
- Team collaboration
- Scheduling
- Verbal and written communication
- Administrative skills
- Office organization
- Front office management
- Administrative support
Languages
Spanish
Native or Bilingual
English
Elementary
Timeline
Assistant Director
ECHO Impres
08.2016 - 03.2019
Sales Agent
Royal Prestige
12.2014 - 07.2016
Front Desk Receptionist
Price Shoes
12.2013 - 12.2014
General Associate
KFC Restaurant
01.2013 - 12.2013
Assistant Cafeteria Manager
Cafe Tercera Llamada
01.2012 - 01.2013
No Degree - Digital Marketing
Universidad Autonoma De Aguascalientes
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