Katiana Cuddemi
Summary
- Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
- Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
- Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
- Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Receptionist/Administrative Assistant
Parkway Ford Lincoln SVT Sales
09.2022 - Current
- Customer Service: Greeted and assisted customers, answered inquiries, and directed them to the appropriate departments
- Phone and Email Management: Handled incoming calls and emails, scheduled appointments, and managed communication
- Administrative Tasks: Managed paperwork, maintained records, and handled data entry
- Coordination: Supported sales and service teams by coordinating customer visits and test drives
- Facility Management: Ensured the reception area was clean and welcoming, and managed office supplies.
Receptionist/Administrative Assistant
Ponds For People Pools & Spas
04.2022 - 09.2022
- Conducted accurate water testing for pools, providing customers with tailored chemical treatment recommendations to maintain optimal water quality and safety
- Assisted customers in selecting appropriate pool chemicals and supplies based on water test results and their specific needs
- Managed reception duties, including answering phones, scheduling service appointments, and handling customer inquiries with a high level of professionalism
- Maintained organized records of water test results and customer interactions to ensure consistent service and follow-up
- Processed transactions, managed inventory, and restocked merchandise to ensure a well-organized and fully supplied retail environment.
Receptionist/Office Assistant
Miller Orthodontics
05.2021 - 09.2021
- Patient Interaction: Greeted patients, answered inquiries, and scheduled appointments
- Phone and Email Management: Managed incoming calls and emails, coordinated patient reminders and follow-ups
- Administrative Tasks: Handled patient records, data entry, and billing processes
- Coordination: Assisted with patient flow and coordination between dental staff and patients
- Office Management: Maintained a clean and organized reception area, managed office supplies, and handled insurance verification.
McDonald's Crew Member
McDonald's
02.2019 - 01.2020
- Customer Service: Greeted customers, assisted with orders, and ensured a positive dining experience
- Order Management: Took and processed orders accurately, managed cash register operations, and handled transactions
- Team Collaboration: Supported kitchen and service teams, coordinated food preparation and delivery
- Cleanliness and Safety: Maintained a clean and safe dining area, adhered to health and safety standards
- Problem Resolution: Addressed and resolved customer complaints and issues promptly.
Cashier and Sales Associate
Round the Bend Farm
05.2018 - 11.2018
- Customer Service and Sales: Assisted customers with product selection, managed transactions, and promoted products
- Inventory and Display: Arranged and restocked produce, ensuring quality and freshness
- Market Operations: Set up and broke down market stalls, maintained cleanliness and safety, and coordinated vendor deliveries
- Marketing and Events: Created promotional materials, managed social media, and assisted with event planning and execution
- Administrative Duties: Maintained records, prepared reports, and managed communications.
Receptionist/Administrative Assistant
Treefrog Inc.
06.2017 - 08.2017
- Greeted clients and visitors, creating a welcoming and professional atmosphere as the first point of contact for the company
- Managed a multi-line phone system, directed calls to appropriate departments, and handled inquiries with a strong understanding of the company's services
- Scheduled and coordinated meetings, conference calls, and appointments for executives and team members, ensuring efficient time management and communication
- Assisted in organizing company events and meetings, including preparing meeting materials and coordinating logistics
- Managed incoming and outgoing mail, packages, and correspondence, ensuring timely distribution to relevant departments
- Maintained the reception area and conference rooms, ensuring they were clean, organized, and equipped with necessary materials
- Provided administrative support, including data entry, document preparation, and filing, to various departments as needed.
Education
Bachelor's - French and Education
Laurier University
Waterloo, ON10.2024
High School Diploma - Academic Success
01.2019
Skills
- Multilingual
- Adobe Photoshop
- Microsoft Office
- Italian
- Social Media Management
- Translation
- Event Planning
- Office Management
- Sales Support
- Hootsuite
- Blogging
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Verbal and written communication
- Customer/Client relations
- Scheduling
- Scheduling appointments
- Greeting and Seating Clients
- Data inputting
- Office Administration
- File Management
- Administrative Support
- Schedule Management
- Mail handling
- Multi-line telephone operation
- Clerical Support
- Calendar Management
- Document Management
- Professional Demeanor
- Typing Speed
- Service-oriented mindset
- Documentation And Reporting
- Bookkeeping
- Basic accounting
- Mail distribution
- Office equipment operations
- Meeting Preparation
- Record preparation
- Meeting Coordination
- Customer Service
- Attention to Detail
- Problem-Solving
- Punctual and Reliable
- Payment Processing
- Courteous and Professional
- Computer Proficiency
- Billing and Invoicing
- Relationship Building
- Digital File Transmission
Certification
WHMIS Certification
Languages
English
Native or Bilingual
Spanish
Limited Working
Italian
Elementary
French
Professional Working
Timeline
Receptionist/Administrative Assistant
Parkway Ford Lincoln SVT Sales
09.2022 - Current
Receptionist/Administrative Assistant
Ponds For People Pools & Spas
04.2022 - 09.2022
Receptionist/Office Assistant
Miller Orthodontics
05.2021 - 09.2021
McDonald's Crew Member
McDonald's
02.2019 - 01.2020
Cashier and Sales Associate
Round the Bend Farm
05.2018 - 11.2018
Receptionist/Administrative Assistant
Treefrog Inc.
06.2017 - 08.2017
Bachelor's - French and Education
Laurier University
High School Diploma - Academic Success
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