Tracy Lynsey Metsanou
London,ON
Summary
Motivated and customer-focused individual seeking a position at the mall to utilize strong communication and interpersonal skills in providing excellent service and contributing to a positive shopping experience
Overview
3
3
years of professional experience
Work History
CASHIER
ZARA
04.2022 - 11.2023
- Delivered exceptional customer service as the final point of contact, ensuring a positive and efficient checkout experience
- Managed transactions and key processes in accordance with company standards, maintaining accuracy and adherence to protocols
- Executed monthly and bi-monthly orders for till supplies, showcasing organizational skills and attention to detail
- Applied strong communicational abilities to interact effectively with customers and collaborate with team members
- Demonstrated problem-solving skills in resolving issues promptly, contributing to smooth store operations
- Contributed to a positive work atmosphere by working collaboratively with talented colleagues in a fast-paced environment.
SALES ASSOCIATE
SKETCHERS
01.2021 - 02.2022
- Operated the cash register and processed customer orders, ensuring accurate transactions
- Assisted customers in selecting the appropriate athletic footwear and apparel based on preferences and needs
- Conducted sales transactions using the point-of-sale system and handled returns, exchanges, and refunds following company policies
- Maintained a clean and organized store environment to enhance the overall shopping experience
- Implemented store security measures, including tagging merchandise, and participated in regular inventory checks
- Informed customers about promotions, special offers, and loyalty programs, while providing excellent service by addressing inquiries and resolving issues.
STORE ASSOCIATE
H&M
07.2020 - 12.2020
- Greeted customers in a polite manner, providing excellent customer service by answering their queries
- Maintained a clean and pleasant counter, ensuring a welcoming environment for customers
- Executed garment processing, stocking, folding, hanging, and merchandising according to H&M guidelines
- Operated the cash register with proficiency, processing transactions, issuing receipts, and packaging merchandise
- Demonstrated initiative in task completion and problem-solving, showcasing adaptability to varying work schedules, including nights and weekends.
Education
Bachelor of Science - Advanced Accounting And Finance
Fanshawe College of Applied Arts And Technology
London, ON07.2021
Skills
- Excellent communication and interpersonal skills
- Customer service-oriented
- Ability to work well in a team
- Strong attention to detail
- Time management and multitasking abilities
- Cash handling and basic math skills
Projects
Designed an e-commerce database with classmates Developed a Software app for Blind people
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
CASHIER
ZARA
04.2022 - 11.2023
SALES ASSOCIATE
SKETCHERS
01.2021 - 02.2022
STORE ASSOCIATE
H&M
07.2020 - 12.2020
Bachelor of Science - Advanced Accounting And Finance
Fanshawe College of Applied Arts And Technology
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