Katia Shohakar
North York,ON
Summary
Economist /Analyst Economics graduate with solid understanding and knowledge between the public sector and the private sector dynamic. Collecting/Analyzing data. Solid interpersonal & communication skills with the ability to establish and maintaining effective working relationship with all level teammates or stuff. Ability to manage multiple project timely, prioritized and work in a fast and effective pace with minimal supervision 3+ years of experience in tax accounts management / transaction and data analysis/ Administrative support
Overview
6
6
years of professional experience
Work History
A/Project and Support Officer
Canada Revenue Agency/ GSTHST LBA
03.2021 - Current
- As a Planning and Project Support Officer, I have advanced knowledge extracting data from Cognos Reports on monthly basis into Microsoft Excel. I maintain the Organizational Chart workbook for our program. I also create worksheet from the Projections Master sheet each month; which is the workload provided to auditors.
- I use Integras to validate the cases on the Taxpayer’s Relief Form that is provided by the auditors on weekly basis, then I process the information into Heron Rd.
- I work on maintaining our staffing information in HRMT. I ensure each employee is positioned under the right Team Leader and each team is reporting to the right Cost Center Manager. The other part of the admin work I do, is working on ISS. I’m able to create requisitions for different levels, add candidates, as well as creating offer letters.
- I submit IT tickets through the IT Self Service Portal. For adding, deleting or modifying accesses, and for requesting or returning equipment. I submit Winfast tickets to F&A; such as building accesses cards.
- I place equipment and supplies orders, through Synergy by using my Acquisition card.
- I have valid knowledge with updating the budget reports for each period during the fiscal year.
Business Enquiry Agent
Canada Revenue Agency
01.2020 - 03.2021
- Dealt with inbound calls from taxpayers that own businesses in/outside Canada, provided guidance on how to file returns, pay taxes, create and close all types of program accounts (GST/HST, Corporate, Payroll, Import/Export).
Fraud Analyst Agent
TSYS Call Center
05.2018 - 09.2018
- Dealt with inbound calls for two Canadian and American banks
- Assisted customers in navigating difficult situations
- Provided guidance in how to get their credit back.
Teacher Assistant
Laurentian University
09.2017 - 04.2018
- Tutored first year Micro/Macroeconomics, graded tests
- Served as the vice president for the Economic Student Association
- Planned and attended meetings with professors and students of the department.
Education
Bachelor of Arts Degree - Economics
Laurentian University
Skills
- Office Supplies and Inventory
- Corrective Actions
- Office Organization
- Business Operations
- Customer Satisfaction
- Administrative Support
- Deadline Coordination
- Data Communications
Timeline
A/Project and Support Officer
Canada Revenue Agency/ GSTHST LBA
03.2021 - Current
Business Enquiry Agent
Canada Revenue Agency
01.2020 - 03.2021
Fraud Analyst Agent
TSYS Call Center
05.2018 - 09.2018
Teacher Assistant
Laurentian University
09.2017 - 04.2018
Bachelor of Arts Degree - Economics
Laurentian University
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