Katia Ortiz
West Sacramento
Summary
Dynamic and results-driven professional with experience at Goodwill Industries , excelling in training and mentoring staff. Proven ability in cash handling and relationship building, contributing to enhanced customer satisfaction and operational efficiency. Recognized for initiative-taking and maintaining high standards, ensuring a positive work environment and repeat business.
Overview
8
8
years of professional experience
Work History
Clerk Processor
Goodwill Industries Of California
07.2024 - Current
- Assisted in training new staff on standard operating procedures, fostering a knowledgeable and competent workforce.
- Developed strong working relationships with colleagues to foster a positive work environment.
- Processed customer transactions efficiently using point-of-sale systems.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Built relationships with customers to encourage repeat business.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Retail Associate
Ross Dress for Less
12.2022 - 01.2023
- Assisted customers in locating products and answering inquiries.
- Maintained clean and organized sales floor to enhance customer experience.
- Operated point-of-sale systems for efficient checkout processes.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Answered questions about store policies and addressed customer concerns.
Warehouse Associate
Amazon Fulfillment Center
12.2019 - 05.2021
- Operated pallet jacks to efficiently transport materials within warehouse.
- Adhered to safety protocols, ensuring a secure working environment for all staff.
- Participated in training sessions to enhance skills and knowledge of warehouse operations.
- Consistently lifted materials weighing as much as 50 pounds.
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
- Assisted in receiving and inspecting incoming shipments for quality assurance.
Event Caterer
Danny's Tacos
01.2018 - 01.2019
- Coordinated logistics for events, ensuring timely delivery of catering services and supplies.
- Prepared and presented food items, adhering to safety and quality standards.
- Assisted in menu planning, accommodating dietary restrictions and client preferences.
- Engaged with clients post-event to gather feedback and improve future services.
- Adapted quickly to last-minute changes in guest counts or dietary restrictions, ensuring smooth execution of events despite challenges.
- Maintained strict hygiene standards throughout the entire event catering process.
- Developed strong relationships with clients through consistent communication before, during, and after their events.
Education
No Degree - Nursing
Sacramento City College
Sacramento, CA12-2026
High School Diploma -
Stockton High School
Stockton, CA05-2021
Skills
- Training and mentoring
- Deadline oriented
- Workload management
- Initiative-taking
- Typing speed
- Customer satisfaction
- Cash handling
- Relationship building
- Cash management
- Schedule and calendar management
- Prioritization
- Telephone etiquette
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Interests
- Enjoy participating in hiking for overall physical and mental well-being
- Stand-up Paddleboarding (SUP)
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Reading
Timeline
Clerk Processor
Goodwill Industries Of California
07.2024 - Current
Retail Associate
Ross Dress for Less
12.2022 - 01.2023
Warehouse Associate
Amazon Fulfillment Center
12.2019 - 05.2021
Event Caterer
Danny's Tacos
01.2018 - 01.2019
No Degree - Nursing
Sacramento City College
High School Diploma -
Stockton High School
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