Katia Awad

• Meet with clients to understand financial goals and recommend solutions to fit specific needs.
• Prepare client financial needs analyses
• Projections for long-term and short-term financial goals and strategies
• Prepare contracts and related documentation according to strict standards by AMF.

• Collaborated with Marketing and Product Analysts to ensure new product launches arrive on time in-stores
• Performed Product Allocation and Forecasting for multiple luxury brands across all Canadian Retailers
• Support Key Account Managers for multiple major Canadian retailers
• Increased Support for Sales Representatives with updating store demands

Support the luxe team of Directors, KAMs and RMS' day to day:

• Place and track requisitions and POs/ create waybills and send packages as needed
• Send weekly POS email update to KAM Directors
• Weekly online visibility and inventory of top SKUs for SDM and JC
• Compile monthly summary of Competitive Field Watch
• Support Merchandising team with Department Lancome BARS

• Receive, process and prepare product samples from vendors for Merchandising and Buying teams.
• Communicate with vendors daily regarding product development follow-ups for over 200 styles in soft textiles to maintain a scheduled timeline.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs.
• Handled over 40 calls and emails per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services

• Corresponded with clients, brokers and notaries through email, telephone or postal mail to schedule appointments.
• Confirmed accuracy of broker listing details prior to publication.

• Set up and designed advertising signs and merchandise displays on shelves, counters and tables to promote sales and attract customers. Examined merchandise and took inventory to identify items to be reordered and replenished.
• Delivered unprecedented service to clients through personalized consultations, creating unique experiences for each client while exceeding sales goals surpassing 200% of average client value.

• Transferred technology, scanned materials (reports, drawings, documents) that required digitalization as well as data entry of current and legacy technical documents