Katia Arbez
Winnipeg,Manitoba
Summary
I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. I have a passion for promoting lasting customer satisfaction by delivering exceptional service and taking on added responsibilities to meet team goals. I am seeking a full-time position that offers professional challenges utilizing interpersonal and time management skills.
Overview
5
5
years of professional experience
Work History
Server
Tavern United
09.2023 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Head Hostess
The Old Spaghetti Factory International Inc.
02.2023 - 09.2023
- Organized the seating process for increased efficiency and reduced wait times for guests.
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Collaborated with management to develop strategies for improving overall guest experience and increasing repeat business.
- Handled guest complaints with sensitivity and understanding, working to find satisfactory resolutions.
Cafeteria Worker
Cafe Rencontre
10.2022 - 05.2023
- Improved customer satisfaction by providing efficient and friendly service in the cafeteria.
- Supported inventory management efforts by conducting regular counts and reporting discrepancies to supervisors promptly.
- Assisted in training new staff members, sharing best practices for success in the role of Cafeteria Worker.
- Maintained a welcoming atmosphere by keeping dining areas clean, organized, and well-stocked throughout shifts.
Customer Fulfillment Associate
Walmart
02.2022 - 10.2022
- Managed high-volume order requests to ensure accurate and timely deliveries.
- Reduced errors in order fulfillment, consistently double-checking orders before shipment preparation.
- Assisted customers in navigating the company''s website, ensuring seamless online shopping experiences.
- Implemented proactive communication strategies to keep customers informed of order statuses and potential delays.
Student Recruiter
Université De Saint-Boniface
02.2022 - 04.2022
- Organized successful campus events for prospective students, providing them with information on academic programs, extracurricular activities, and campus life.
- Conducted informative presentations for groups of prospective students and their families, addressing their questions about campus life and academic options.
- Optimized email campaigns targeting specific demographics resulting in increased engagement rates and application submissions.
- Collaborated with faculty, staff and students to identify and address institutional challenges.
Team Associate
Tim Hortons
01.2020 - 08.2021
- Developed strong relationships with clients, resulting in repeat business and increased referrals.
- Worked closely with the HR representative to create surveys for the employees, organize team-building activities and camp day fundraisers.
- Implemented innovative solutions to address complex challenges, ultimately improving overall team performance.
- Promoted a positive working environment through effective conflict resolution strategies and open lines of communication among team members.
Retail Sales Associate
Urban Planet
12.2018 - 10.2019
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
Bachelor of Arts - French Studies
Université De Saint-Boniface
Winnipeg, MB04.2024
High School Diploma -
Collège Louis-Riel
Winnipeg, MB06.2019
Skills
- Complaint Resolution
- Telephone Etiquette
- Strong Interpersonal Skills
- Team Collaboration
- Fluent Bilingualism
- Multitasking Abilities
Accomplishments
- Organized a community clean up for Earth Day ~ Tim Horton's (04/22/21)
- MVP of the month ~ The Old Spaghetti Factory (03/31/23)
Languages
French
Native or Bilingual
English
Native or Bilingual
Timeline
Server
Tavern United
09.2023 - Current
Head Hostess
The Old Spaghetti Factory International Inc.
02.2023 - 09.2023
Cafeteria Worker
Cafe Rencontre
10.2022 - 05.2023
Customer Fulfillment Associate
Walmart
02.2022 - 10.2022
Student Recruiter
Université De Saint-Boniface
02.2022 - 04.2022
Team Associate
Tim Hortons
01.2020 - 08.2021
Retail Sales Associate
Urban Planet
12.2018 - 10.2019
Bachelor of Arts - French Studies
Université De Saint-Boniface
High School Diploma -
Collège Louis-Riel
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