Kati Moroney
Murrieta
Summary
Dedicated Customer Service Representative with 8+ years of experience providing high-quality support in remote and fast-paced environments. Skilled in handling high call volumes, resolving complex issues, and maintaining positive customer relationships. Proficient in CRM systems, scheduling software, and Microsoft Office Suite. Recognized for strong multitasking, attention to detail, and professional communication with both customers and team members.
Overview
11
11
years of professional experience
Work History
Account Coordinator / Customer Service Representative
Brown Point Facility Management
Lincoln
06.2025 - Current
- Manage client communications to ensure satisfaction and project accuracy.
- Process orders and coordinate with suppliers to meet delivery timelines.
- Identify account discrepancies and resolve issues efficiently.
- Strengthen customer relationships through proactive communication and issue resolution.
- Proficient in Salesforce and ServiceWorks, CRM
Customer Service Representative / Dispatcher
TrueSource
Remote
06.2021 - 04.2025
- Handled national service requests and dispatched technicians to multiple regions.
- Managed real-time job tracking, scheduling changes, and client updates.
- Resolved escalations and scheduling conflicts with professionalism.
- Ensured accuracy in work order entry, completion, and follow-up documentation.
- Proficient in Salesforce, CRM
Administrative Assistant
Midland Supply
Remote
11.2019 - 05.2021
- Assisted customers with inquiries regarding products and services.
- Resolved customer complaints through effective communication and problem-solving.
- Maintained customer records using Pipedrive CRM software for tracking interactions.
- Educated customers on product features and benefits to enhance experiences.
- Handled high-volume call traffic while maintaining professionalism and patience.
Bartender Shift Manager / Retail Sales Associate
Boulevard Cigars
Pawtucket
04.2015 - 11.2020
- Supervised staff, maintained daily sales operations, and managed inventory.
- Resolved customer issues to ensure satisfaction and repeat business.
- Handled cash management and vendor coordination with attention to detail.
Education
GED -
Community College of Rhode Island
Lincoln, RI06.2006
BLS Basic Life Support -
American Heart Association
Lake Elsinore, CACertified Nursing Assistant (CNA) -
Bellevue Career College of Nursing
Lake Elsinore, CASkills
- Remote Customer Support
- Call Management
- Ticketing Systems
- Order Processing
- Account Management
- Dispatch Coordination
- Scheduling
- Problem Solving
- Conflict Resolution
- Microsoft Office Suite
- Data Entry
- Communication
- Active Listening
- Attention to Detail
- Multitasking
- CRM software
- Customer relationship management
- Service request handling
Timeline
Account Coordinator / Customer Service Representative
Brown Point Facility Management
06.2025 - Current
Customer Service Representative / Dispatcher
TrueSource
06.2021 - 04.2025
Administrative Assistant
Midland Supply
11.2019 - 05.2021
Bartender Shift Manager / Retail Sales Associate
Boulevard Cigars
04.2015 - 11.2020
GED -
Community College of Rhode Island
BLS Basic Life Support -
American Heart Association
Certified Nursing Assistant (CNA) -
Bellevue Career College of Nursing