Kathy Rodas
Calgary,Canada
Summary
Seasoned Residential Property Manager with a proven track record at GreenLeaf Property Management, adept in Yardi & Propertyware and CRM system administration. Demonstrates exceptional problem-solving and client relations skills, ensuring tenant satisfaction and efficient property management. Successfully managed 610 residential units, showcasing strong communication and a professional team player attitude.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Operations Manager
Top Dish
10.2024 - 12.2024
- Managed email, direct messaging, and other communication channels with patrons and clients
- Oversaw and managed various tasks and projects to support business operations
- Assisted with website development and updates for clients
- Generated and sent forms, created new campaigns, and maintained patron lists for restaurant clients
- Conducted outreach (calls, emails) to potential restaurant clients, followed up, and assisted with onboarding and staff training
- Managed social media posts using Later
Residential Property Manager
GreenLeaf Property Management
09.2022 - 08.2024
- Acted as the main liaison for property owners, managing their inquiries and concerns effectively.
- Managed both maintenance tasks and financial activities to ensure compliance with owner goals.
- Ensured efficient management and maintenance of 610 residential units.
- Managed 325 properties throughout Calgary and nearby regions.
- Guided onboarding of new hires in organizational procedures.
- Ensured tenant satisfaction through prompt dispute resolution.
- Reconciled security deposits following a thorough review of property inspection compliance.
- Facilitate coordination with vendors and contractors for repair maintenance services.
- Completed data migration from Propertyware to Yardi.
Leasing Agent Assistant
Greenleaf Property Management
Calgary, AB
06.2021 - 09.2022
- Assessed incoming rental inquiries.
- Completed detailed move-in/move-out evaluation processes. Using the Z-Inspector application.
- Scheduled and participated in property viewings.
- Reviewed applications and conducted reference verifications.
Team Sales Lead
Aldo Accessories, Chinook Mall
11.2019 - 08.2022
- Supervise store operations, including inventory management, cash handling, and staff coordination
- Maintain organized back-room inventory and ensure efficient stocking and replenishment of merchandise
- Provide exceptional customer service, assisting an average of 60 customers daily and addressing their needs effectively
- Train and mentor new employees, fostering a collaborative and productive work environment
- Handle phone inquiries and respond to head office communications promptly
Server / Shift Supervisor
Salsa Restaurant
04.2017 - 11.2019
- Supervised shift operations, including cash register management and employee training
- Delivered high-quality food and beverage service, ensuring guest satisfaction
- Monitored inventory levels and processed orders efficiently
- Coordinated with kitchen staff to streamline service and resolve any issues promptly
Education
Business Administration Diploma - Human Resources
Southern Alberta Institute of Technology
Calgary, AB01.2021
Skills
- Yardi & Propertyware (Property Management Software)
- CRM System Administration
- Technical Proficiency in MS Office (Excel, Word, Powerpoint) & Google Workspace (Sheets, Docs)
- Flexible Problem-Solving Skills
- Effective Scheduling Techniques
- Professional Team Player
- Strong Communication and Client Relations
- Basic Web Design & Development
Certification
- CREB: Unlicensed Real Estate Assistant Certificate
- Currently working on obtaining Property Management License
References
References available upon request.
Timeline
Operations Manager
Top Dish
10.2024 - 12.2024
Residential Property Manager
GreenLeaf Property Management
09.2022 - 08.2024
Leasing Agent Assistant
Greenleaf Property Management
06.2021 - 09.2022
Team Sales Lead
Aldo Accessories, Chinook Mall
11.2019 - 08.2022
Server / Shift Supervisor
Salsa Restaurant
04.2017 - 11.2019
Business Administration Diploma - Human Resources
Southern Alberta Institute of Technology
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