Kathy Vanoostveen
Duncan,BC
Summary
Manage and motivate 40 employees to achieve and surpass company targets. Equips employees to meet goals by building collaborative and skill-based culture. Focused on delivering decisive, forward-thinking and positive team leadership to enable production success with effective workflow.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Kitchen Designer
Ikan Installations
09.2020 - Current
- Planned and presented project quotes for custom designs.
- Designed detailed kitchen layouts based on client needs, budgets and available supplies.
- Utilized computer-aided design (CAD) software to create plans and mockups of room layouts.
- Developed key client relationships, providing design solutions that met needs and budgets without compromising quality or design intent.
Front Store Manager
Shoppers Drug Mart
06.2014 - 06.2020
- Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
- Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Trained and guided team members to maintain high productivity and performance metrics.
- Completed schedules and payroll for 40 employees using Work Force Management software
- Increased customer retention and satisfaction by closely monitoring the Customer service survey results daily.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Established and administered annual budget with effective controls to prevent overage, minimize burn rate and support sustainability objectives.
- Monitored daily metrics information improving store results.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Assistant Manager
Shoppers Drug Mart
08.1996 - 06.2014
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
GED -
Southwood Secondary School
Cambridge06.1991
Skills
- Policy implementation
- Training and development
- Purchasing
- Operations monitoring
- Coaching and mentoring
- Quality control management
- Recruiting and Hiring
Certification
WSIB certificate
Health and Safety Certificate
First Aid Trained
Food Safety Trained
Timeline
Kitchen Designer
Ikan Installations
09.2020 - Current
Front Store Manager
Shoppers Drug Mart
06.2014 - 06.2020
Assistant Manager
Shoppers Drug Mart
08.1996 - 06.2014
GED -
Southwood Secondary School
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