Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Timeline
Generic

Kathy Santiago

Santa Barbara

Summary

Compassionate and dedicated professional with over two years of experience as a Patient Services Representative and Registered Behavioral Technician. Certified in Applied Behavior Analysis (ABA) and trained in Cognitive Behavioral Therapy (CBT). Bilingual support capabilities in Spanish. Proven ability to work effectively both independently and as part of a team in high-stress, fast-paced environments. Passionate about supporting individuals with special needs, dependable, and eager to take initiative. Quick learner with a strong drive to continuously grow and take on new responsibilities.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Registered Behavior Technician

Bendele Behavioral Health
03.2025 - Current
  • Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
  • Used CR essentials to document patient information, progress notes, and treatment plans.
  • Learned specialized behavior approaches to implement behavioral strategies.
  • Collaborated with client's support system and other allied specialists to implement positive interventions.
  • Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
  • Provided therapeutic activities to assist with patient development.
  • Counseled and mentored clients on substance use and life choices.
  • Used CR essintails to document patient information, progress notes, and treatment plans.
  • Kept accurate records by documenting progress and adhering to prescribed behavior plan.

REGISTERED BEHAVIOR TECHNICIAN

STAR Behavior Consulting
10.2024 - 02.2025
  • Implemented behavior treatment programs as designed by the supervising behaviorist.
  • Followed the treatment plan goals and interventions utilizing sound judgement and sought out the appropriate consultation needed.
  • Maintained a caseload of 2-4 children on a rotating basis.
  • Collaborated with team members to present relevant data and brainstorm new ideas.
  • Prompted safe and socially acceptable replacement behaviors in order to build a repertoire of communication, social interaction, and problem-solving skills.
  • Ran one-to-one therapy sessions for children aged 3 to 14 years old
  • Demonstrated proficiency in using ABA techniques to modify behavior and improve skills.

Patient Service Representative

Sansum Clinic
05.2022 - 01.2024
  • Referred patients to appropriate medical departments and responded to over 40 calls with scheduling requests daily.
  • Maintained ethical standards in the performance of duties and in interactions with patients, colleagues and health care professionals.
  • Finalized patient check out in the schedule for testing, imaging and follow-up appointments with other specialists and within the office.
  • Collaborated with colleagues to ensure that projects were completed on schedule.
  • Gathered and assembled chart preparations for patients before the clinic started each day.
  • Coordinated referral management with clinic staff and providers to ensure optimal access to specialty care.
  • Answered ongoing patient questions regarding medication and device usage.

Sales Associate

Gap Inc, Old Navy
06.2018 - 01.2020
  • Worked with fellow associates to ensure asset protection standards were met on a consistent basis.
  • Achieved established goals.
  • Trained new customer service and sales staff.
  • Executed payments by totaling purchases and processing checks, cash, and store or other credit and debit cards.
  • Greeted customers, responding to questions, improving engagement with merchandise, and providing outstanding customer service.
  • Collected credit card and cash payments to complete transactions for customer orders.
  • Executed currency and credit transactions quickly and accurately.

Education

Santa Barbara High School
Santa Barbara, CA
06.2017

Skills

  • Applied behavior analysis
  • Social skills development
  • Relationship building
  • Critical thinking
  • Document filing
  • Medical filing
  • Workflow optimization
  • Phone etiquette
  • Spanish fluency
  • Customer service
  • Appointment scheduling
  • Conflict resolution

Certification

  • CPR certified
  • Licensed Registered Behavior Technician

LANGUAGES

Spanish fluency

Timeline

Registered Behavior Technician

Bendele Behavioral Health
03.2025 - Current

REGISTERED BEHAVIOR TECHNICIAN

STAR Behavior Consulting
10.2024 - 02.2025

Patient Service Representative

Sansum Clinic
05.2022 - 01.2024

Sales Associate

Gap Inc, Old Navy
06.2018 - 01.2020

Santa Barbara High School

Similar Profiles

CREATE PROFILE
Kathy Santiago