Summary
Overview
Work History
Education
Skills
Timeline
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Kathy Sanford

Whittier

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

39
39
years of professional experience

Work History

Customer Service Team Leader

MESVision
02.1985 - 03.2024
  • Enhanced customer satisfaction by promptly resolving issues and addressing concerns.
  • Streamlined team processes for increased efficiency and productivity.
  • Reduced staff turnover by implementing targeted training programs and fostering positive work environment.
  • Achieved high levels of customer satisfaction with timely problem resolution and effective communication.
  • Managed escalated customer complaints, ensuring swift resolution and preventing further dissatisfaction.
  • Trained and supervised team of customer service representatives in providing quality service to customers.
  • Trained new personnel regarding company operations, policies and services.
  • Facilitated regular team meetings to discuss progress, challenges, and areas for improvement.
  • Reviewed individual performance metrics, offering constructive feedback and coaching to drive continuous improvement.
  • Managed approximately 20 incoming calls, emails and faxes per day from customers.

Education

Hollywood High School
Los Angeles, CA

Skills

  • Customer Service
  • Service and Support
  • Troubleshooting
  • Critical Thinker
  • Conflict Resolution
  • Attention to Detail

Timeline

Customer Service Team Leader

MESVision
02.1985 - 03.2024

Hollywood High School

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Kathy Sanford