Summary
Overview
Work History
Education
Skills
Timeline
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Kathy Rance

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level as an Sales Educator position. Ready to help team achieve company goals.

Overview

5
5
years of professional experience

Work History

Warehouse Associate

Costco
Barrie, ON
09.2021 - 12.2023
  • Worked safely around moving machinery.
  • Answered questions about store policies and addressed customer concerns.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Assisted in receiving, stocking and distribution of merchandise.
  • Performed general housekeeping and cleaning tasks.
  • Engaged with customers to build rapport and loyalty.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Sales Associate

Pandora
Innisfil, Ontario
07.2018 - 09.2019
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Education

High School Diploma -

Gordon Graydon Memorial Secondary School
Mississauga, ON
05.2001 -

Skills

Logistics

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Timeline

Warehouse Associate

Costco
09.2021 - 12.2023

Sales Associate

Pandora
07.2018 - 09.2019

High School Diploma -

Gordon Graydon Memorial Secondary School
05.2001 -

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Kathy Rance