Kathy Quach
Edmonton,AB
Summary
Dynamic and detail-oriented receptionist with a proven track record at Diva Nails and Ellerslie Tailors and Alterations, excelling in customer service and appointment scheduling. Known for fostering a welcoming environment and effectively managing multi-line phone systems. Strong teamwork and time management skills ensure smooth daily operations and exceptional client experiences.
Overview
2
2
years of professional experience
Work History
Receptionist
Diva Nails
Edmonton, ALBERTA
07.2024 - 09.2024
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Updated daily log book with information about visitors entering the premises.
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained daily calendars, set appointments with clients, and planned daily events.
- Greeted customers, answered general questions and directed to appropriate locations.
Receptionist
Ellerslie Tailors & Alterations
Edmonton, Alberta
06.2022 - 05.2024
- Greeted and directed visitors to appropriate departments or individuals, ensuring a welcoming environment.
- Scheduled and confirmed appointments.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
Education
BBA - Accounting
Northern Alberta Institute of Technology
Edmonton, AB06-2027
Skills
- Microsoft Excel
- Attention to detail
- Friendly customer service
- Time management
- Appointment scheduling
- Cash handling
- Teamwork
- Clean and organized work habits
Languages
English
Full Professional
Vietnamese
Native/ Bilingual
Affiliations
- Active volunteer at NAIT, helping with school events and activities.
- Passionate about baking and often make desserts and drinks for family and friends.
- Enjoy experimenting with new bubble tea flavors and recipes at home.
- Strong interest in food service and customer experiences.
Timeline
Receptionist
Diva Nails
07.2024 - 09.2024
Receptionist
Ellerslie Tailors & Alterations
06.2022 - 05.2024
BBA - Accounting
Northern Alberta Institute of Technology
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