Kathy Oud
Sylvan Lake,AB
Summary
Knowledgeable and dedicated custom service and sales professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Specialize in quality, speed and process optimization. Articulate, energetic and results orientated with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Very organized and can handle stress very well.
Overview
37
37
years of professional experience
Work History
Administrative Assistant
Top Bids Inc/Welshman Auto Services
10.2003 - 11.2023
- Involved in all aspects of starting an online business.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Coached new employees on administrative procedures, company policies and performance standards.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Maintained staff directory and company policy handbook for human resources department.
- Established work flow processes and monitored daily activities.
Deli
Sobeys
02.2020 - 07.2020
- Enhanced customer satisfaction by providing exceptional deli product recommendations and personalized service.
- Boosted sales through creative merchandising and attractive product displays in the deli department.
- Reduced food waste by implementing proper inventory management and rotation practices.
- Maintained a clean and sanitary work environment, adhering to strict health and safety guidelines.
- Increased repeat business through outstanding customer interactions, including handling complaints promptly and professionally.
- Greeted customers at counter to fulfill requests and answer questions.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Offered product samples to customers, generating additional sales through taste-testing.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Made food according to standard recipes with requested changes for customer satisfaction.
Stocked Shelves/Cashier
Homesense
01.2019 - 07.2019
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Performed cash, card and check transactions to complete customer purchases.
- Processed refunds and exchanges in accordance with company policy.
- Set up new sales displays each week with fresh merchandise.
Customer Service/Sales Representative
Shaw Cable
01.1987 - 01.1992
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Used company trouble shooting resolution tree to evaluate technical problems and find appropriate solutions.
- Answered constant flow of customer calls and customer visits with minimal wait times.
- Recommended products to customers, thoroughly explaining details.
- Met frequently with technical, product management and service personnel to stay current on company offerings and business policies.
- Exceeded goals for new accounts in single sales cycle
- Served as liaison for company, clients and referred prospects regarding inquiries, issues, order management, post-sales follow-up and customer relations.
- Managed office when boss was away.
- Handled cash at till and responsible for daily cash out and bank deposits
Education
Legal Secretary - Legal Secretary
Malaspina College
Nanaimo, BC06.1986
High School Diploma -
Chemainus Senior Seconday
Chemainus, BC06.1984
Skills
- Complaint resolution
- Strategic sales knowledge
- Professional telephone and in person demeanor
- Creative problem solving
- Excellent listening skills
- Very organized
- Handle stress very well
- Inbound and outbound calling
- POS system knowledge
- Learn new tasks quickly
- Money handling abilities
- Post-Sales Support
Timeline
Deli
Sobeys
02.2020 - 07.2020
Stocked Shelves/Cashier
Homesense
01.2019 - 07.2019
Administrative Assistant
Top Bids Inc/Welshman Auto Services
10.2003 - 11.2023
Customer Service/Sales Representative
Shaw Cable
01.1987 - 01.1992
Legal Secretary - Legal Secretary
Malaspina College
High School Diploma -
Chemainus Senior Seconday
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