Kathy Nguyen

• Provided friendly and efficient customer service by taking orders, recommending menu items, and ensuring a positive dining experience.
• Thrived in high-volume service environments by prioritizing tasks, managing competing demands, and maintaining strong customer relationships during peak hours. Coordinated with kitchen staff to monitor order status, supply availability, and customer wait times.
• Assisted with opening and closing duties, including restocking supplies, cleaning dining areas, and organizing workstations.
• Followed food safety, sanitation, and workplace health standards to maintain a clean and safe environment.
• Built positive relationships with customers through friendly service, clear communication.

• Operated cash register, collected payments, and provided accurate change.
• Maintained calm demeanor during high-volume periods and special events.
• Supported highest standards of conduct and service to support company reputation.
• Created complex, hand-crafted beverages based upon customer preferences.
• Addressed and resolved customer concerns to maintain brand loyalty.
• Repaired minor issues with equipment and handled troubleshooting tasks to keep machines operational.

• Assisted in developing marketing and promotional content for digital outreach initiatives
• Supported social media communication and audience engagement efforts
• Coordinated outreach initiatives and maintained professional communication with prospective clients
• Provided administrative and organizational support to sales and HR teams
• Collaborated within an international team environment while balancing multiple projects and deadlines
• Contributed to business development activities through research, communication, and client engagement

• Proven ability to learn quickly and adapt to new situations.

• Organized products on the shelf to ensure that all items were displayed with the label easily accessible to customers as they walked the aisles, which resulted in visually appealing and accessible displays.
• Received products as they were delivered and coordinated with coworkers to ensure storefront shelves and displays were stocked, while maintaining the overstock in the backroom.
• Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
• Delivered service and support to each customer, paving way for future business opportunities.