Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kathy Miller

Modesto,CA

Summary

Proven leader with a track record of enhancing team performance and customer satisfaction at Launderland. Excelled in staff training and development, coupled with a strong customer service focus. Demonstrated expertise in sales and marketing, significantly contributing to repeat business. Skilled in scheduling and efficient office management, ensuring operational excellence.

Overview

23
23
years of professional experience

Work History

Manager on Duty

Launderland
02.2018 - Current
  • Trained employees in essential job functions.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
  • Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.

Office Assistant

Century 21 Real Estate LLC
10.2001 - 11.2002
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Expedited document processing with accurate data entry and timely filing.

Education

GED -

Castro Valley High
19400 Santa Maria Ave Castro Valley CA 94546
06-1988

Skills

  • Customer service focus
  • Sales and marketing
  • Staff training and development
  • Scheduling proficiency

Timeline

Manager on Duty

Launderland
02.2018 - Current

Office Assistant

Century 21 Real Estate LLC
10.2001 - 11.2002

GED -

Castro Valley High

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Kathy Miller