Kathy Mercer
Harbour Grace,NL
Summary
Demonstrates a flair for creativity within Business Development and Sales, showcasing an outstanding track record of elevating sales and broadening the company's clientele. Thrives on innovation and is dedicated to sharing knowledge and assisting customers in their growth." "A passion for building dream teams with superb communication skills!"
Overview
39
39
years of professional experience
Work History
Sales and New Business Development Manager
Kingston Aluminum Technology
01.2020 - Current
Director of Sales North America
Montebello Packaging
01.2016 - 01.2020
- Led new business development initiatives
- Oversaw and motivated the entire sales team
- Negotiated and secured new contracts
- Assessed performance against budgets
- Developed and executed sales business strategies
- Increased profitability while expanding sales volume
- Established sales objectives and forecasts.
North America Sales Manager
Montebello Packaging
01.2001 - 01.2016
- Developed existing customer relationships and cultivated new accounts
- Fostered personal relationships with customers through face-to-face interactions
- Established sales objectives and forecasts
- Successfully expanded into new markets, increasing profitability and sales volume
- Negotiated sales contracts and assessed performance against budgets
- Provided expertise in product production based on hands-on experience
- Created and executed sales business strategies
- Facilitated sales communication with manufacturing, CSR's, purchasing, and finance.
Customer Service & Account Executive
01.1999 - 01.2001
- Managed order entry and data entry processes
- Acknowledged and managed order variations
- Conducted inside sales activities
- Collaborated with planning, quality control, accounting, and shipping teams to meet customer needs
- Tracked orders and shipments
- Verified pricing and provided quotes.
Quality Control Supervisor
01.1995 - 01.1999
- Supervised the Quality Assurance team
- Trained auditors and reviewed quality issues
- Addressed production-related problems
- Conducted the final review of new specifications
- Wrote and maintained SOP procedures
- Performed internal and external audits
- Hosted customer audits and validated processes and equipment
- Developed training programs.
Production Supervisor
01.1993 - 01.1995
- Managed all production personnel
- Coached and trained team members
- Met PPM and scrap budget targets
- Ensured a clean and safe working environment
- Ensured adherence to GMP (Good Manufacturing Practice)
- Oversaw the preparation of tooling, raw materials, and production processes.
Quality Control Auditor
01.1985 - 01.1995
- Conducted incoming inspection of raw materials
- Tested and approved products for final release before shipping
- Performed visual and dimensional inspections during audits
- Reviewed production paperwork and investigated quality issues
- Conducted capability analysis
- Prepared complaint and rejection reports
- Ensured job staging met customer specifications
- Prepared and maintained product specifications.
Education
Skills
- Sales and Business Development
- Contract Negotiation
- Sales Team Management
- Sales Strategies
- Profitability Enhancement
- Customer Relationship Management
- Quality Control
- Leadership
- Self-Directed
- Problem-Solving Skills
- Teamwork and Collaboration
- Business Development
References
Available upon request
Timeline
Sales and New Business Development Manager
Kingston Aluminum Technology
01.2020 - Current
Director of Sales North America
Montebello Packaging
01.2016 - 01.2020
North America Sales Manager
Montebello Packaging
01.2001 - 01.2016
Customer Service & Account Executive
01.1999 - 01.2001
Quality Control Supervisor
01.1995 - 01.1999
Production Supervisor
01.1993 - 01.1995
Quality Control Auditor
01.1985 - 01.1995
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