KATHY MCKENZIE
Kamloops,BC
Summary
Well-qualified financial systems leader offering demonstrated skill and success in managing internal accounting processes, improving controls and strengthening systems for optimal performance. Proficient in accounts payable/receivable, expense management, budget administration, payroll and inventory management. Meticulous, conscientious and methodical in approach. High aptitude for learning and development.
Overview
38
38
years of professional experience
Work History
ACCOUNTS PAYABLE LEAD / BUDGETING COORDINATOR
ROCKY MOUNTAINEER
04.2013 - 10.2022
- Prepared, tracked, monitored and forecasted departmental accounts to ensure expenses were allocated to correct cost centres
- Provided guidance to team members with interpretation and completion of their financial reports
- Drove operational improvements; identified spending trends; proposed solutions and process efficiencies which resulted in $250k savings
- Ensured financial integrity by monitoring balances and expenditures
- Maintained Concur expense user and cost centre database as well as credit card management.
- Liaised with internal stakeholders testing and implementing new software
- Maintained data integrity
- Prepared Operational and Capital budgets
- Maintained Vendor Partner relationships
- Processed Accounts Payables and payroll
- Developed training manuals
OPERATIONS MANAGER
OPTIMUM AIR
03.2008 - 04.2013
- Devised, deployed and monitored processes to boost long-term business success and increase profit levels 28%
- Developed Operations Manual for all business processes; ensuring adherence to customer service, database, dispatch, and service/installation requirements
- Developed and maintained inventory management systems
- Project Manager for Residential New Construction and long-term installations
- Maintained cost effective purchasing practices
- Oversaw day-to-day operations, including supervising 13 person team
PROTOCOL SPECIALIST
RELIANCE PROTECTRON SECURITY SERVICES
09.1998 - 11.2007
- Promoted from Alarm Dispatch Team Lead
- Produced training packages for technicians, and dispatchers; ensuring adherence to governing standards.
- Worked with internal, external Stakeholders and team members on quality assurance efforts for dispatch protocols and systems installations.
- Maintained positive Client and Vendor relationships
- Liaised with internal Stakeholders testing and implementing new products and software.
- Performed semi-annual reviews assessing each employee's performance and developed improvement plans.
- Developed KPIs for call response, dispatch response, service response and data entry standards.
CUSTOMER SERVICE REP – DISPATCH
VANCOUVER ALARM AND SECURITY
02.1997 - 09.1998
OFFICE MANAGER/PROPERTY MANAGER
BURNABY CENTRE
03.1996 - 02.1997
PAYROLL ADMINISTRATOR
DRAKE MEDOX HEALTH SERVICES
04.1994 - 03.1996
Various Roles
VIA RAIL / CANADIAN NATIONAL RAILWAY
Vancouver, BC, BC
07.1984 - 03.1994
- Created training packages for Work Order completion and billing procedures resulting in accurate data and capturing over $500k in missed billing
- Management Positions: Scheduler, Western Canada First Aid Instructor, Trainer
- Unionized Positions: Secretary to the Director, Shipper/Receiver, Admin. Clerk, Section Gang Track Maintenance, Labourer, Janitor, Coach Cleaner, Baggage Attendant
Education
Some College (No Degree) - Legal Secretary
Cariboo College
Kamloops, BCSkills
- Excel (mid-level)
- Budgeting /Financial Planning
- Accounts payable/receivable; Concur Expenses
- Payroll - ADP, Ultipro
- Business processes
- Inventory management
- Office Management
- Project Management
- Coaching
- Training
Timeline
ACCOUNTS PAYABLE LEAD / BUDGETING COORDINATOR
ROCKY MOUNTAINEER
04.2013 - 10.2022
OPERATIONS MANAGER
OPTIMUM AIR
03.2008 - 04.2013
PROTOCOL SPECIALIST
RELIANCE PROTECTRON SECURITY SERVICES
09.1998 - 11.2007
CUSTOMER SERVICE REP – DISPATCH
VANCOUVER ALARM AND SECURITY
02.1997 - 09.1998
OFFICE MANAGER/PROPERTY MANAGER
BURNABY CENTRE
03.1996 - 02.1997
PAYROLL ADMINISTRATOR
DRAKE MEDOX HEALTH SERVICES
04.1994 - 03.1996
Various Roles
VIA RAIL / CANADIAN NATIONAL RAILWAY
07.1984 - 03.1994
Some College (No Degree) - Legal Secretary
Cariboo College
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