Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
Generic

Kathleen Landsverk

Stony Plain,AB

Summary

Highly efficient driver/clerk well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.

Overview

22
22
years of professional experience

Work History

Clerk

Indigenous Services Canada
09.2022 - Current
  • Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
  • Assisted with onboarding of new employees.
  • Participated in ongoing training sessions to stay current on industry best practices for medical data entry procedures and software utilization.
  • Improved data accuracy by meticulously entering and updating patient information into electronic health records.
  • Managed and organized documents for data entry tasks.
  • Enhanced efficiency by performing high-volume data entry tasks, ensuring timely completion of medical reports.
  • Kept optimal quality levels to prevent critical errors and support team performance targets.
  • Resolved problems, improved operations and provided exceptional service.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Developed and maintained courteous and effective working relationships.
  • Organized and detail-oriented with a strong work ethic.
  • Worked well in a team setting, providing support and guidance.
  • Self-motivated, with a strong sense of personal responsibility.
  • Strengthened communication skills through regular interactions with others.
  • Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
  • Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
  • Strengthened relationships with vendors by maintaining open lines of communication and addressing concerns promptly.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Clerk/Driver Helper

PFN Health Services
02.2008 - Current
  • Provided quality clerical support through data entry, document management, correspondence and overseeing operation of office equipment and vehicle maintenance. Interacted with clients by phone, or in-person to provide information.

Taxi Driver/Dispatcher

Meadowlark Taxi And Towing
01.2002 - 02.2008
  • Answered, scheduled and responded to reservation calls at specific times and locations.
  • Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition.
  • Managed teams of drivers, shift schedules and reservation calendars.
  • Also did referrals from Stony Plain Hospital to Enoch, Alexander, Alexis and Paul Band.
  • This is how I met Transportation Coordinator out in Paul Band and began working in Medical Transportation.

Education

Completed

Medical Transportation Records System Refresher
Edmonton, AB
03.2020

Completed System Training

Medical Transportation Records System Training
Edmonton, AB
09.2019

GED -

Eastglen High School
Edmonton, AB
06.1983

Skills

  • Customer Satisfaction
  • Telephone Etiquette
  • Information Security
  • Equipment Troubleshooting
  • Data Entry
  • Travel Arrangements
  • Problem-Solving
  • Flexible and Adaptable
  • Remote Office Availability
  • Customer Service
  • Time Management
  • Conflict Resolution

Accomplishments

    Have been working in Medical Transportation for 13 years, coordinating trips, Driving clients.

    Making sure all client trips and gas support is all entered into the MTRS system.

    Also entering in NADAP clients for treatment and transport when needed.

Additional Information

I do have very good work ethic, for me it's about getting the job done and making sure the client reaches

his or her destination on time, and in a safe a courteous manner. I am looking for a change in employment

because the work environment has become more stressful with the change of the new Health Director, I am ok with change and look forward to challenges but feel this change will not work for me unfortunately. I am going to really miss the community and it's members and hope I will keep some them close after I am gone.

Timeline

Clerk

Indigenous Services Canada
09.2022 - Current

Clerk/Driver Helper

PFN Health Services
02.2008 - Current

Taxi Driver/Dispatcher

Meadowlark Taxi And Towing
01.2002 - 02.2008

Completed

Medical Transportation Records System Refresher

Completed System Training

Medical Transportation Records System Training

GED -

Eastglen High School

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Kathleen Landsverk