Overview
Work History
Education
Skills
Career Experience
Languages
Timeline
Generic

KATHY KENT

Port Hope,Ontario

Overview

41
41
years of professional experience

Work History

Senior Manager, Organizational Change Management

PwC
08.2014 - 08.2024
  • Change Management Lead for large-scale, enterprise-wide transformation project
  • Led team responsible for all aspects of change management, including stakeholder engagement and leadership alignment, communications and training, and adoption and sustainability (transition to business line leaders)
  • Engaged with global territories to share best practices and lessons learned
  • Reported to C-level executives.

Manager, Management Consulting

Accenture
01.2011 - 08.2014
  • Change Lead for implementation of new HR technology platform (US investment bank)
  • Key deliverables: Stakeholder Assessment; Change Impact Analysis; Communication Plan; Training Plan
  • Led team in creation of all training content.

Independent Consultant

Self-employed
12.2002 - 12.2010
  • Included projects with financial institutions, healthcare, technology and retail companies, as these organizations underwent major re-organizations
  • Provided organizational change support on both an organizational and individual level
  • Designed, developed and delivered programs in the areas of change management, leadership development, communications and career transition
  • Facilitated hundreds of workshops and focus groups
  • Provided one-on-one coaching services.

Manager, Change Enablement Practice

Arthur Andersen
09.2000 - 05.2002
  • Lead Project Manager for team responsible for designing, developing and implementing global change transformation program for NY-based global investment bank during replacement of their legacy platform
  • Encompassed change strategy, communications, end user training, deployment, transition planning and post-implementation support
  • As lead, was responsible for all project issues, change management, risk control and budgeting.

Director, Training

Algorithmics Inc.
09.1997 - 05.1999
  • Responsible for strategic direction of all learning and change management initiatives for market leader in enterprise-wide risk management software
  • Led development of certification program for third party integrators
  • Developed all product training for clients and employees, management development programs, mentoring and technical training.

Various positions

Royal Bank, Head Office
01.1990 - 01.1997

Senior Manager, Corporate Credit

Scotiabank
01.1987 - 01.1990

Account Officer

CIBC
01.1984 - 01.1987

Education

M.B.A. - Finance and International Business

Dalhousie University
Halifax, NS

B. Sc. - Psychology

Dalhousie University
Halifax, NS

Skills

  • Organization Transformations and Change Readiness
  • Stakeholder Engagement
  • Change Champion Networks
  • Communications
  • Change Measurement
  • Training Strategy and Support
  • Cross-Functional Collaboration

Career Experience

  • PwC, Senior Manager, Organizational Change Management, 08/2014, 08/2024, Change Management Lead for large-scale, enterprise-wide transformation project. Led team responsible for all aspects of change management, including stakeholder engagement and leadership alignment, communications and training, and adoption and sustainability (transition to business line leaders). Engaged with global territories to share best practices and lessons learned. Reported to C-level executives.
  • Accenture, Manager, Management Consulting, 01/2011, 08/2014, Implementation of new HR technology platform, US investment bank, Stakeholder Assessment; Change Impact Analysis; Communication Plan; Training Plan. Led team in creation of all training content., Technology Conversion, Canadian Bank, Change Strategy and Communication Plan for approximately 30,000 users across organization., Global Underwriting Program, North America, Change Strategy and Communication Plan for North American initiative. Partnered with Business Lead to provide advice and recommendations on implementation., Strategic Claims Initiative, 40,000 person claims organization, Led development of Change and Communications Plan to support implementation of a new claims operating model across 40,000 person claims organization., PMO, Canadian Bank, Measurement and assessment of organizational progress through use of proprietary measurement tool; development of stakeholder action plans and communication strategies; implementation of change network.
  • Independent Consultant, 12/2002, 12/2010, Toronto-based Human Capital Management firm, Provided organizational change support on both an organizational and individual level. Designed, developed and delivered programs in the areas of change management, leadership development, communications and career transition. Facilitated hundreds of workshops and focus groups. Provided one-on-one coaching services., National Canadian Oil Company, Reporting to the CFO, designed and implemented strategic organizational change plan for implementation of new technology platform. Included stakeholder assessments and engagement plans, communication strategy, training plans, management development and transition support., Leading Canadian Retailer, Supported senior executive team as they undertook national re-organization. Projects included business process improvement, business intelligence systems, supply chain transformation, learning systems, leadership development, and implementation of new ERP system.
  • Arthur Andersen, Manager, Change Enablement Practice, 09/2000, 05/2002, Lead Project Manager for team responsible for designing, developing and implementing global change transformation program for NY-based global investment bank during replacement of their legacy platform. Encompassed change strategy, communications, end user training, deployment, transition planning and post-implementation support. As lead, was responsible for all project issues, change management, risk control and budgeting.
  • Algorithmics Inc., Director, Training, 09/1997, 05/1999, Responsible for strategic direction of all learning and change management initiatives for market leader in enterprise-wide risk management software. Led development of certification program for third party integrators. Developed all product training for clients and employees, management development programs, mentoring and technical training.
  • Royal Bank, Head Office, Various positions, 1990, 1997
  • Scotiabank, Senior Manager, Corporate Credit, 1987, 1990
  • CIBC, Account Officer, 1984, 1987

Languages

English
Native or Bilingual

Timeline

Senior Manager, Organizational Change Management

PwC
08.2014 - 08.2024

Manager, Management Consulting

Accenture
01.2011 - 08.2014

Independent Consultant

Self-employed
12.2002 - 12.2010

Manager, Change Enablement Practice

Arthur Andersen
09.2000 - 05.2002

Director, Training

Algorithmics Inc.
09.1997 - 05.1999

Various positions

Royal Bank, Head Office
01.1990 - 01.1997

Senior Manager, Corporate Credit

Scotiabank
01.1987 - 01.1990

Account Officer

CIBC
01.1984 - 01.1987

B. Sc. - Psychology

Dalhousie University

M.B.A. - Finance and International Business

Dalhousie University

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KATHY KENT