Kathy Holmes
San Diego
Summary
Diligent Worker and Quick Learner with solid background in providing exceptional customer service in high-paced environments. Effectively managed tables and collaborated with kitchen staff to ensure smooth operations and satisfied patrons. Demonstrated strong multitasking abilities and attention to detail, ensuring seamless dining experience. Also demonstrated in my sales experience.
Overview
8
8
years of professional experience
Work History
Server
BJ's Restaurant & Brewhouse
12.2021 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Manager in Training
Big 5 Sporting Goods
03.2018 - 12.2021
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Oversaw inventory management processes, maintaining adequate stock levels while minimizing shrink or loss.
- Was also a cashier previously and a sales associate before starting management training.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Cook
Corner Bakery Cafe
08.2017 - 08.2018
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Education
High School Diploma -
California State University Northridge
Los Angeles, CASkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Memory retention
- Customer service
- Cleanliness standards
- Goal oriented
- Outgoing personality
- Customer needs assessment
- Product sales
Timeline
Server
BJ's Restaurant & Brewhouse
12.2021 - Current
Manager in Training
Big 5 Sporting Goods
03.2018 - 12.2021
Cook
Corner Bakery Cafe
08.2017 - 08.2018
High School Diploma -
California State University Northridge
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