Kathy Hartnett
Toronto,Ontario
Summary
Healthcare professional experienced with diverse client populations in clinical and non-clinical settings
Communication: Collaborative communicator, fostering internal and external partnerships to create new service programs for clients
Empathy; Empathetic communication skills using motivational interviewing techniques, resulting in high levels of client engagement
Caseload Triage; achieving successful caseload management by attaining 100% of targets, proving ability to case triage effectively
Improved Process; identifying opportunities to change internal processes to enable more efficiency across teams
Overview
5
5
years of professional experience
1
1
Certification
Work History
OT Department Coordinator
Saint John of God Hospital
- Managed large caseloads of physical, neurological and mental health conditions
- Prioritised client referrals and organised waiting lists, appointments, and clinical capacity
- Supervisor of Occupational Therapy students’ clinical placements, delegated a graded workload, provided feedback to assist with learning development, managed scheduling.
OT Program Designer & Implementer
Saint John of God
- Organised and facilitated therapeutic groups and individual sessions to aid the development of skills for recovery such as social and relaxation skills for conditions including anxiety disorders, mood disorders, psychotic disorders and eating disorders
- Identified service needs, developed, and implemented new group programs to address clients’ needs
- Administration of both standardized and non-standardized psychiatric assessments
- Routinely collected in session feedback on treatment outcomes and service quality
- Prepared data analysis reports on service outcomes for Senior Management
- Documented clinical practice in EMR and inputted to an IT cloud platform
- Lead member of the risk committee and clinical audit committee which contributed to the development of best practice guidelines in the hospital.
Case Manager
Manulife
04.2020 - Current
- Successfully manage short-term disability claims and facilitate the return-to-work
- Training onboarding of new staff, delivering internal training programs, reviewing new hires’ documentation, and delivering in-house presentations
- Collaborator between claimants and policyholders to implement successful plans
- Effectively achieving deliverable within service level agreements outcomes of 100%
- Maintaining confidentiality standards between claimants, policyholders and external parties involved
- Lead member of the confidentiality committee by developing new documentation for the department
- Identifying workflow trends to enable proactive management of incoming claims
Administrative Assistant
Jones Brown Insurance
11.2019 - 04.2020
- Administrative duties, customer service, meeting scheduling management, executive travel arrangement, calendar management and liaising with other departments.
Administrative Assistant, CEO
Coreio
08.2019 - 10.2019
- Gatekeeper and Gateway to CEO, prioritized, composed & prepared correspondences, managed an extremely active calendar, scheduled meetings with external stakeholders & cross-department teams
- Provided document management and financial billing support
- Managed follow up on contacts & coordinated outreach activities.
Occupational Therapist
Saint John of God Hospital
07.2017 - 02.2019
- An inpatient settings, working with clients from the adolescent to the older adult populations with varying severities of mental and physical health conditions
- Building a highly transferable skillset with exceptional organizational, communication and technical skills.
Occupational Therapist
Primary and Community Care
02.2017 - 05.2017
- Completed home environmental assessments and recommended interventions
- Identified clients’ suitability for financial disability funding of adaptive equipment
- Prescribed and ordered adaptive equipment within financial allocations
- Coordination with engineering and housing team for installation of equipment
- Developed lone worker safety measures which contributed to the development of practice guidelines.
Education
Master’s Degree - Occupational Therapy
Bachelor of Science - Occupational Therapy, Nursing, Health Sciences
College of Medicine
2016
Occupational Therapy
Association of Canadian OT Regulatory Organization
Toronto, ON10.2019
Canadian Occupational Therapy Accreditations - Occupational Therapy
Canadian Association of Occupational Therapists
Toronto, ON11.2019
National University of Ireland
Galway, Ireland2014
Certification
- Knowledge Translation: Promoting Evidence-Informed Practices and Policies - University of Montreal
- Evidence-Informed Decision Making Essentials: Key issues in evidence informed decision making - National Collaborating Centre for Methods and Tools
- Motivational Interviewing Introductory & Intermediate Level - Motivational Interviewing Ireland
- Mindfulness for Professionals Course - Irish & British Mindfulness Academy
- Applied Suicide Intervention Skills Training
- Risk Management Training
- Safeguarding of Vulnerable Adults
Timeline
Case Manager
Manulife
04.2020 - Current
Administrative Assistant
Jones Brown Insurance
11.2019 - 04.2020
Administrative Assistant, CEO
Coreio
08.2019 - 10.2019
Occupational Therapist
Saint John of God Hospital
07.2017 - 02.2019
Occupational Therapist
Primary and Community Care
02.2017 - 05.2017
OT Department Coordinator
Saint John of God Hospital
OT Program Designer & Implementer
Saint John of God
Master’s Degree - Occupational Therapy
Bachelor of Science - Occupational Therapy, Nursing, Health Sciences
College of Medicine
Occupational Therapy
Association of Canadian OT Regulatory Organization
Canadian Occupational Therapy Accreditations - Occupational Therapy
Canadian Association of Occupational Therapists
National University of Ireland
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