Kathy Hall
Medical Office Assistant
Coquitlam
Summary
Accomplished Medical Office Assistant with 25+ years of expertise in delivering exceptional patient care and seamless office operations. Known for strong communication, problem-solving, and organizational skills, I am eager to bring my expertise to a dynamic, client-focused environment where I can enhance both patient satisfaction and operational efficiency.
Overview
24
24
years of professional experience
12
12
years of post-secondary education
Work History
Medical Office Assistant at Burnaby Hospital
Fraser Health Authority
2022.11 - Current
- Proficient in Profile and Meditech; collaborate with healthcare providers and administrative staff to ensure smooth clinic operations and resolve issues efficiently
- Provide exceptional patient care, including monitoring weight, blood pressure, and assisting with physical exams
- Educate patients on available resources, document patient information, and manage appointments and referrals
- Greet patients, handle check-ins/check-outs, and address inquiries with professionalism and empathy
- Maintain medical supplies, manage inventory, and ensure equipment functionality
Administrative Assistant 2
Heartwood Centre for Women
2013.01 - 2022.01
- Company Overview: BC Mental Health & Substance Use Services, Provincial Health Services Authority
- Respond in a timely matter to verbal and written requests, both internal and external
- Responsible for meeting agendas and minutes for 4 – 5 different meetings
- Respond in a timely matter to all maintenance (facilities) requests
- Maintain on-call physician schedule
- Initial contract set-up for on-call physicians
- Responsible for regular orientation, testing and maintenance of staff duress alarms with Paladin
- New staff safety tour and orientation
- Submitting new hire, data change requests, leaves, termination eforms, and ordering medical supplies though Peoplesoft
- Liaising with all staff, facilities management, project managers, various contractors, and clients
- Assist nursing staff and physicians when the unit clerk away
- BC Mental Health & Substance Use Services, Provincial Health Services Authority
Administrative Assistant – Clinical Prevention Services
BC Centre for Disease Control
2014.01 - 2016.01
- Company Overview: Provincial Health Services Authority
- Provide exceptional patient care, including monitoring weight, blood pressure, and assisting with physical exams
- Educate patients on available resources, document patient information, and manage appointments and referrals
- Greet patients, handle check-ins/check-outs, and address inquiries with professionalism and empathy
- Maintain medical supplies, manage inventory, and ensure equipment functionality
- Proficient in Profile and Meditech; collaborate with healthcare providers and administrative staff to ensure smooth clinic operations and resolve issues efficiently
- Provincial Health Services Authority
Booking Clerk
BC Centre for Disease Control
2014.01
- Company Overview: Provincial Health Services Authority
- Provincial Health Services Authority
Medical Office Assistant
Austin Family Practice
2001.01 - 2013.01
Education
Medical Office Assistant Diploma -
McKay Tech
Saskatoon, SK 2001.01 - 2013.01
High School Diploma - undefined
E.D. Feehan High School
Skills
Office administration
Scheduling coordination
Problem-solving abilities
Multitasking
Verbal and written communication
Phone etiquette
Timeline
Medical Office Assistant at Burnaby Hospital
Fraser Health Authority
2022.11 - Current
Administrative Assistant – Clinical Prevention Services
BC Centre for Disease Control
2014.01 - 2016.01
Booking Clerk
BC Centre for Disease Control
2014.01
Administrative Assistant 2
Heartwood Centre for Women
2013.01 - 2022.01
Medical Office Assistant
Austin Family Practice
2001.01 - 2013.01
Medical Office Assistant Diploma -
McKay Tech
2001.01 - 2013.01
High School Diploma - undefined
E.D. Feehan High School