Kathy Cook
South Porcupine,ON
Summary
Dynamic Flooring Sales Specialist with a proven track record at Home Depot, excelling in customer service and upselling strategies. Leveraged expert product knowledge to drive sales and enhance client satisfaction, consistently achieving top sales numbers. Known for reliability and effective problem-solving, ensuring positive customer experiences and informed purchasing decisions.
Overview
15
15
years of professional experience
Work History
Flooring Sales Specialist
Home Depot
05.2010 - 02.2025
- Followed up with customers to assess satisfaction, answer questions, and resolve concerns.
- Drove team revenue totals by bringing in top sales numbers.
- Maintained in-depth understanding of all available brands and types of flooring available to customers.
- Assisted customers in selecting appropriate flooring materials based on their preferences, budget, and space requirements.
- Discussed pricing, additional charges, and payment plans during sales process.
- Demonstrated features of different floor options and overcame objections with knowledgeable responses.
- Handled customer complaints professionally and effectively, turning potentially negative experiences into positive outcomes.
- Provided detailed product information to clients, enabling them to make informed decisions about their purchases.
- Used in-store system to locate inventory and place special orders for customers.
Skills
- Design consultation
- Crew oversight
- Goal-oriented mindset
- Flooring
- Payment handling
- Accurate money handling
- Accurate measurements
- Upselling strategies
- Cost estimation
- Expert product knowledge
- Client follow-up
- In-store sales
- Teamwork
- Friendly and helpful
- Customer service
- Problem-solving
- Honest and dependable
- Time management
- Problem-solving abilities
- Reliability
- Organizational skills
Languages
English
Upper intermediate (B2)
Accomplishments
I successfully managed a subway for 17 years winning top sales 3 years in northern district winning me trip for two all expenses to mexico.
When moving onto Homedepot I did not want to be in management anymore just wanted to be an employ but did take on a lot more responsibility than needed to as my management brain couldn't shut down but never wanted the title. Also had few short jobs one cleaning at liberty mine
Mikes mart manager for one year then it went dealer not interested in that.
Shoppers home health care for one year was to slow pace for me.
.g license
.Macs convenience management certificate
.food handling certificate
.management training certificate
.bread baking certificate
.food safety course
Timeline
Flooring Sales Specialist
Home Depot
05.2010 - 02.2025