Kathy Chen
Banff,AB
Summary
Dedicated and experienced store supervisor and barista with four years of hands-on experience in a bubble tea shop. Worked with multiple suppliers for controlling inventory and ingredient quality. Skilled in overseeing human resource functions, including recruitment, training, and team leadership. Demonstrated ability to drive customer satisfaction and achieve business objectives. Strong problem-solving, communication, and organizational skills. Excited to contribute my ability and experience to a new career.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Store Supervisor
Milk Tea Shop
09.2020 - Current
- Make drinks according to customers' requests with efficiency and quality.
- Boost sales by delivering superior customer service.
- Create a positive team environment through effective communication and collaboration with colleagues.
- Provide training for new team members.
- In charge of inventory management to maintain adequate stock levels.
- Elevate customer loyalty by using strong communication abilities to resolve customer problems.
Tour Guide
Aurora Village
11.2019 - 04.2020
- Communicate professionally with customers, answering questions and addressing concerns to boost satisfaction.
- Maintain time accuracy according to daily itinerary.
- Share historical and cultural context to keep tour informative.
- Collaborate with other tour guides to provide comprehensive and enjoyable experience.
Tour Leader & Trip Planner
Lion Travel
11.2018 - 05.2019
- Work as a tour leader for Oceania and Asia countries.
- Managed budgets effectively, ensuring cost-efficient allocation of resources while maintaining high-quality experiences for clients.
- Customize trips for companies and golf societies to all over the world, mainly for Canada, the USA, Australia and the UK.
Operation Executive
PVH Corp.
11.2015 - 04.2018
- Focus on product lines under the brand CALVIN KLEIN.
- Review seasonal buying plan, monitor selling numbers and analyzing the sales trend in Taiwan market.
- Provide ongoing training to team members, enhancing skillsets and overall productivity.
- Maintain promotion and price from the background of POS system for all the branch.
Catering Coordinator
Japan Centre
06.2013 - 09.2014
- Prepare food which met standards for quality and quantity before serving to customers.
- Utilized proper food handling techniques to establish safety and quality of food served.
- Maintained tidy and organized dining room, kitchen and serving stations to comply with cleanliness standards.
- Analyzing sales number across day time to help predict the product amount preparing for thenext day.
Merchandize Assistant
Tsann Kuen Co., Ltd
08.2009 - 02.2012
- In charge of the merchandizing of the notebook product line.
- Represent the company organizing the participation of Taipei International Information Technology Show every year.
- Executed regular inventory counts and supply audits to monitor shrinkage and generate insights into purchasing decisions over our 300 retail branches.
- Arrange training courses to keep retail staff keeping up with the technology trend.
Education
Bachelor of Arts - Economics
National Chung Cheng University
Taiwan06.2008
Skills
- Barista Skills
- Inventory controlling
- Computer Skills
- Customer Service
- Inventory Controlling
- Shift Scheduling
- Recruiting and Hiring
- Problem-Solving
Social Media
facebook/ciaociao.chen.528, skype/kathy_chiao
Languages
English
Professional Working
Chinese (Mandarin)
Native or Bilingual
Certification
Driver's License - level 5
Driver's License
level 5
Timeline
Store Supervisor
Milk Tea Shop
09.2020 - Current
Tour Guide
Aurora Village
11.2019 - 04.2020
Tour Leader & Trip Planner
Lion Travel
11.2018 - 05.2019
Operation Executive
PVH Corp.
11.2015 - 04.2018
Catering Coordinator
Japan Centre
06.2013 - 09.2014
Merchandize Assistant
Tsann Kuen Co., Ltd
08.2009 - 02.2012
Bachelor of Arts - Economics
National Chung Cheng University
Driver's License - level 5
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