Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kathy Bryans

Summary


Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service position. Ready to help team achieve company goals.

Overview

48
48
years of professional experience

Work History

Customer Service Representative

M&M Food Market
10.2024 - Current
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Responded proactively and positively to rapid change.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.

Customer Service Cashier

COBS Bread Bakery
06.2024 - Current
  • Processed customer transactions efficiently using point-of-sale systems.
  • Provided exceptional customer service by addressing inquiries and resolving issues promptly.
  • Maintained accurate cash drawers and balanced registers at end of shifts.
  • Assisted in training new staff on operational procedures and customer engagement strategies.

Resident Service Aide

St. Andrews Terrace
02.2022 - 06.2023
  • Screening and swabbing all staff and visitors as per the infection control policy
  • Provides day to day services and support to residents as required and as directed
  • Completes cleaning, disinfecting and organizing where directed
  • Completes administrative tasks where directed
  • Assists with feeding residents who require assistance
  • Performs household duties

Associate Financial Support Advisor (FSA)

Canadian Imperial Bank of Commerce - CIBC
11.2006 - 01.2022
  • Responsible for supporting financial and small business advisors by scheduling meetings, managing their schedules, assisting with mortgage and loan applications, completing paperwork, prepping banking files and general office tasks.
  • Responsible for meeting with their clients for one-on-one customer support.
  • Process data entries to support advisors and clients’ requests.

Operation Support • Head Cash

Canadian Imperial Bank of Commerce - CIBC
05.1996 - 11.2006
  • Responsible for delegating and assisting cashiers in high volume branch settings.
  • Provided authorization and override support for Cash Tellers.

Head Cash Teller

Canadian Imperial Bank of Commerce - CIBC
05.1977 - 05.1996
  • Responsible for processing cash deposits, withdrawals, bill payment and management of safety deposit boxes.
  • Processed night deposit wallets and prepared Brinks shipments.

Education

Certificate - Mutual Funds

CIBC Education
Cambridge, ON
06.2007

Upgrade Course - Computer Program - Windows

Conestoga College
Cambridge, ON
03.2000

Secondary School - undefined

Secondary School
Kincardine, ON
06.1976

Skills

  • Financial Services
  • Customer service
  • Customer support
  • Microsoft Windows
  • Customer relations
  • Problem resolution
  • Complaint handling

Languages

English

Timeline

Customer Service Representative

M&M Food Market
10.2024 - Current

Customer Service Cashier

COBS Bread Bakery
06.2024 - Current

Resident Service Aide

St. Andrews Terrace
02.2022 - 06.2023

Associate Financial Support Advisor (FSA)

Canadian Imperial Bank of Commerce - CIBC
11.2006 - 01.2022

Operation Support • Head Cash

Canadian Imperial Bank of Commerce - CIBC
05.1996 - 11.2006

Head Cash Teller

Canadian Imperial Bank of Commerce - CIBC
05.1977 - 05.1996

Upgrade Course - Computer Program - Windows

Conestoga College

Secondary School - undefined

Secondary School

Certificate - Mutual Funds

CIBC Education

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Kathy Bryans