Kathy Alonso
San Diego
Summary
Experienced medical professional with a background in front desk operations and clinical documentation. Skilled in enhancing patient interactions through effective communication and conflict resolution. Fluent in Spanish, with a typing speed of 65 WPM for accurate and timely documentation in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Medical Scribe
Kaweah Health-Visalia, CA
07.2024 - Current
- Assisted healthcare providers with real-time charting during patient encounters to ensure accurate and timely documentation
- Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
- Maintained strict confidentiality of patient information in compliance with HIPAA regulations
Medical Receptionist
Kaweah Health Urgent Care-Visalia, CA
11.2022 - 07.2024
- Managed challenging patient interactions by de-escalating tense situations and resolving conflicts in a calm, professional manner.
- Managed front desk operations, including greeting patients, scheduling appointments, and answering phone calls
- Ensured waiting area cleanliness by organizing magazines, sanitizing surfaces regularly, and restocking supplies as needed
Administrative Assistant
Kaweah Health Medical Center-Visalia, CA
11.2021 - 11.2022
- Handled management of communication to executives by taking and making telephone calls and composing and typing correspondence.
- Managed physical and digital files, monitoring
- Produced and distributed newsletters and other forms of communication.
Clinic Representative
Kaweah Health Exeter Health Clinic-Exeter, CA
04.2021 - 11.2021
- Addressed patients' complaints-head on, investigated concerns and worked with medical staff to devise solutions.
- Maintained knowledge of community services and resources and referred patients to appropriate organizations.
- Demonstrated leadership by making improvements to work processes and helping to train others.
Education
Associate's degree - Biology
College of The Sequoias
Visalia, CA05-2025
Skills
- Front desk operations
- 65 WPM typing speed
- Fluent in Spanish
- Data collection and entry
- Friendly and positive communicator
Languages
Spanish
Native or Bilingual
Timeline
Medical Scribe
Kaweah Health-Visalia, CA
07.2024 - Current
Medical Receptionist
Kaweah Health Urgent Care-Visalia, CA
11.2022 - 07.2024
Administrative Assistant
Kaweah Health Medical Center-Visalia, CA
11.2021 - 11.2022
Clinic Representative
Kaweah Health Exeter Health Clinic-Exeter, CA
04.2021 - 11.2021
Associate's degree - Biology
College of The Sequoias