Kathy Alfaia

• Greeted customers entering store and responded promptly to customer needs.
• Built relationships with customers to encourage repeat business.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Helped customers complete purchases, locate items, and join reward programs.
• Answered questions about store policies and addressed customer concerns.

- Responsible for and participated in clinical settings, conferences, conventions, seminars and study clubs.

- Developing and conveying educational sales presentations.

- Coordinated all travel, set ups, tear downs, man power and promotions for all shows attended.-

- Hands on approach in recruiting, building and motivating reps to improve their performance.

- Guidance to achieve rep objectives through effective planning, setting sales goals, analyzing data on past performance and projecting future performance.

- Liaison between sales rep, customer and Corporate to make sure all needs are met.

- Unite the team: Ensure reps work as a positive unit and share their best practices.

- Set a good example for the team. Work according to company culture and values, prioritize ruthlessly, use good communication, and deliver results effectively.

- Maintain a deep understanding of customer needs and monitor their preferences.

- Resolve escalated customer issues and customer complaints regarding sales and service.

· In house manufacturer representative having 5 exclusive and 1 semi exclusive lines in my portfolio.

· Responsible for and participated in clinical settings, conferences, conventions, seminars and study clubs.

· Developing and conveying educational sales presentations.

· Coordinated all travel, set ups, tear downs, man power and promotions for all shows attended.

· Maintained time and territory resources.

· Handled all presentations for all product lines in portfolio.

· Direct line to client, distributor and manufacturer for queries and resolutions.

· Analyzed monthly market evaluations provided in monthly sales reports.

· Maintaining information of all sales records and activities.

· Met and surpassed quarterly and yearly goal for 2016.