Kathy Abtahi
Laguna Niguel
Overview
9
9
years of professional experience
Work History
Office Manager , Customer Service
NEEKAAN COMPANY
01.2021 - Current
- Provide exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Enhance team productivity by delegating tasks effectively and overseeing daily workflow.
- Focusing on the details of work content and work processes , providing clear communication both orally and writing.
- Handling difficult and complex situations ,
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Analyzing and evaluating the information provided by clients , listening , being attentive and sensitive to client's need.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Secretary , Administrative Assistant
Beverly Hills Loving Care
05.2016 - 03.2020
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained electronic filing systems and categorized documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Entered data into system and updated customer contacts with information to keep records current.
- Streamlined communication processes, resulting in faster response times to internal queries.
- Microsoft World, Excel, Power Point, Outlook
Education
No Degree - Nursing Education
University of North Carolina At Charlotte
Charlotte, NCAssociate of Science - Computer Networking
Bergen Community College
Paramus, NJAssociate of Arts -
Brookstone College
Charlotte, NC11-2009
Skills
- Customer service
- Organizational skills
- Office administration
- Data entry
- Customer relations
- Clear oral/written communication
- Document management
Languages
English
Full Professional
Farsi
Full Professional
Turkish
Limited Working
Timeline
Office Manager , Customer Service
NEEKAAN COMPANY
01.2021 - Current
Secretary , Administrative Assistant
Beverly Hills Loving Care
05.2016 - 03.2020
No Degree - Nursing Education
University of North Carolina At Charlotte
Associate of Science - Computer Networking
Bergen Community College
Associate of Arts -
Brookstone College
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