Kathryn Yeomans
Saint John
Summary
Experienced and versatile healthcare professional with over 10 years in Home Health Services, combining hands-on field care with operational leadership. Proven track record in managing scheduling and field staff, optimizing workflows, and delivering compassionate, client-centered care.
Overview
15
15
years of professional experience
Work History
Residential Collector
Irving Oil Headquarters
01.2025 - Current
- Collaborated with team members to achieve monthly targets, promoting a positive work environment and boosting overall productivity.
- Assisted customers in understanding their financial obligations, providing education on credit management and offering solutions to prevent future delinquencies.
- Reduced outstanding debts by implementing strategic collections tactics and maintaining open lines of communication with customers.
- Provided excellent customer service during difficult conversations, defusing tensions while effectively collecting payments.
- Consistently met or exceeded individual performance metrics while contributing to team goals as a reliable team player.
Planner Support & Scheduling
Saint John Energy
07.2021 - 11.2024
- Managed Line Crew Work Reports: Processed and reviewed work reports for Saint John Energy's line crews, ensuring accurate allocation of labor and material costs to corresponding jobs.
- Capital Projects Documentation: Oversaw the documentation of annual capital projects, providing management with detailed reports on project completion.
- Crew Scheduling: Coordinated and managed schedules for multiple crews, optimizing efficiency in operations.
- Workload Trend Analysis: Developed and presented workload trend documentation to senior management over the past four years, emphasizing growth.
- Planner Support: Assisted planners by organizing meetings, managing appointments, and arranging travel, ensuring seamless execution of administrative tasks.
- Asset Management and System Oversight: Maintained and monitored field assets to ensure efficient use and compliance. Leveraged a comprehensive understanding of the distribution system to identify and report emerging issues, enabling proactive maintenance and operational efficiency.
- Process Improvement: Contributed to the development and implementation of new scheduling processes, streamlining operations and enhancing productivity.
Scheduling Coordinator
Senior Watch Inc.
01.2017 - 07.2021
- Team and Client Management: Directed all employees and clients at a Home Care Agency, serving as the primary point of contact for the General Manager, family members, Extra Mural staff, and Social Workers.
- Health Monitoring and On-Call Services: Supervised daily health assessments for clients and provided after-hours on-call support to address urgent needs.
- Billing and Payroll Coordination: Partnered with the finance department to ensure precise billing and payroll processes, maintaining operational accuracy
Personal Support Worker
Senior Watch
01.2013 - 01.2017
- Assist with personal care such as bathing, grooming, dressing, and toileting to support clients’ daily living needs.
- Provide mobility support, including transferring clients from beds to wheelchairs and assisting with walking or exercises.
- Monitor and report changes in clients’ physical or emotional condition to supervisors or healthcare professionals.
- Support meal preparation and feeding, ensuring clients receive proper nutrition based on dietary needs.
- Perform light housekeeping tasks, such as laundry, tidying, and maintaining a safe and clean environment.
- Offer companionship and emotional support, helping to reduce isolation and promote mental well-being.
Personal Support Worker Acute Care
NBCC
09.2010 - 06.2011
Education
No Degree - Project Management Essentials
UNB
Personal Support Worker Acute Care -
NBCC
Saint John, NB07-2010
Skills
- TECHNICAL TOOLS: Microsoft Word & Excel, JD Edwards (JDE), Scheduling software
- ADMINISTRATIVE SKILLS: Reporting and documentation, Inventory and material management, Calendar/appointment management
- INTERPERSONAL SKILLS: Effective communication with diverse stakeholders, Conflict resolution and problem-solving, Customer service excellence, Adaptability and resilience under pressure
Languages
English
Full Professional
Timeline
Residential Collector
Irving Oil Headquarters
01.2025 - Current
Planner Support & Scheduling
Saint John Energy
07.2021 - 11.2024
Scheduling Coordinator
Senior Watch Inc.
01.2017 - 07.2021
Personal Support Worker
Senior Watch
01.2013 - 01.2017
Personal Support Worker Acute Care
NBCC
09.2010 - 06.2011
No Degree - Project Management Essentials
UNB
Personal Support Worker Acute Care -
NBCC
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