Kathryn Winsor
Calgary,AB
Summary
Accomplished Flight Attendant offering over 6 years in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service.
Overview
15
15
years of professional experience
Work History
Flight Attendant
WestJet Encore
05.2018 - Current
- Resolved passenger conflicts and medical emergencies during flights.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
- Elevated onboard sales revenue by effectively promoting duty-free products and conveying the benefits of loyalty programs.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
Image and Uniforms
WestJet
05.2022 - 07.2023
- Developed strong product knowledge to recommend suitable uniform options based on employee needs, preferences, and desired fit, as well as organization requirements
- Maintained a clean and organized store environment for optimal customer experience and ease of locating uniform pieces
- Processed incoming stock and documented product information to manage inventory levels
- Contributed to a positive work environment by fostering teamwork and maintaining open communication with colleagues and supervisors.
- Facilitated customized uniform orders adhering to strict requirements for employees of various roles throughout the organization
Home Support Worker
Coombs Compassionate Homecare
10.2017 - 01.2018
- Assisted disabled clients to support independence and well-being.
- Developed trusting relationships with clients, establishing rapport and open communication.
- Monitored progress and documented patient health status changes to keep care team updated.
- Provided emotional support during difficult times by actively listening and empathizing with clients'' experiences.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
English Teaching Assistant
French Ministry of Education
09.2016 - 05.2017
- Communicating with teachers to determine students’ needs and creating lesson plans
- Coming up with exciting and engaging ways to get students speaking english
- Enhanced student reading comprehension by incorporating diverse texts and multimedia resources in lesson plans.
- Implemented effective classroom management strategies to maintain order and promote a focused learning environment for classes of up to 30 students, ages 4-11
Tax Compliance Officer
Canada Revenue Agency
12.2014 - 06.2016
- Conducting phone calls to taxpayers registering new businesses to determine the legitimacy of the registration and ensure compliance with regulations
- Keeping detailed records of each phone call and referring cases to Auditing department
- Analyze, verify, process, and resolve taxpayer files, update taxpayer information when required
- Prioritizing tasks in order to meet file processing quotas
- Utilized data analysis tools to identify trends and patterns related to tax evasion activities, informing targeted enforcement efforts against such practices
Sales Associate
Bootlegger
11.2011 - 12.2013
- Cashier duties such as processing payments and returns, verifying and signing deposits
- Maintaining store order and cleanliness, processing stock and inventory
- Greeting customers, offering them advice on potential purchases, keeping them informed of sales and promotions
- Meeting individual as well as team sales goals (daily and weekly)
Tourist Information Officer
Harbour Grace Tourist Chalet
06.2013 - 08.2013
- Maintaining cleanliness of chalet, as well as the surrounding grounds
- Dispersing information to visitors of various nationalities, in both English and French, regarding the history of the site and area
- Recommending and booking restaurants and accommodations in the area for visitors
- Conducted thorough research on local attractions, ensuring an extensive knowledge base to draw from when assisting tourists.
- Boosted tourism revenues for the area
Cashier
Powell’s Supermarket
03.2010 - 08.2011
- Cashier duties such as processing payments and returns
- Addressing customer concerns, such as helping them find specific products
- Verifying product prices and changing them for weekly promotions
- Maintaining store order and cleanliness, processing stock and inventory
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Performed cash, card, and check transactions to completion
- Worked flexible schedule and extra shifts to meet business needs.
Sales Associate
Reitmans
06.2009 - 12.2009
- Verifying product prices and changing them for weekly promotions
- Maintaining store order and cleanliness, processing stock and inventory
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Prioritized helping customers over completing other routine tasks in store.
Education
BA - French Major, History Minor
Memorial University of Newfoundland
12.2014
High school diploma -
Carbonear Collegiate
12.2010
Skills
- Customer Service
- Reliability and punctuality
- Strong Work Ethic
- Professional Appearance
- Safety/Emergency Procedures
- Public Speaking
- Leadership Qualities
- Interpersonal communications
References
Available upon request
Languages
English
Native or Bilingual
French
Full Professional
Timeline
Image and Uniforms
WestJet
05.2022 - 07.2023
Flight Attendant
WestJet Encore
05.2018 - Current
Home Support Worker
Coombs Compassionate Homecare
10.2017 - 01.2018
English Teaching Assistant
French Ministry of Education
09.2016 - 05.2017
Tax Compliance Officer
Canada Revenue Agency
12.2014 - 06.2016
Tourist Information Officer
Harbour Grace Tourist Chalet
06.2013 - 08.2013
Sales Associate
Bootlegger
11.2011 - 12.2013
Cashier
Powell’s Supermarket
03.2010 - 08.2011
Sales Associate
Reitmans
06.2009 - 12.2009
BA - French Major, History Minor
Memorial University of Newfoundland
High school diploma -
Carbonear Collegiate
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