Kathryn Rosa
Orillia,ON
Summary
Proven track record of enhancing passenger satisfaction at Air Canada through exceptional customer service and first aid skills. Expert in managing high-pressure situations with a strong work ethic, ensuring safety and reliability. Demonstrated ability to improve visual broadcast quality and foster community engagement, showcasing organizational prowess and a commitment to excellence.
Overview
5
5
years of professional experience
Work History
Flight Attendant
Air Canada, Lester B. Pearson International Airport
2022.06 - Current
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
Floor Director
Hamilton Bulldogs / Brantford Bulldogs
2022.07 - 2023.10
- Provided critical feedback on camera angles and shot composition, resulting in more visually appealing broadcasts.
- Fostered strong relationships with on-air talent by establishing trust through clear communication and timely assistance.
- Streamlined communication between production staff and on-air talent for seamless transitions and reduced errors.
- Handled all prizing ice level as well as in crowd
- Would cue players on special occasion games and on ice appearances
Sales Associate
Platos Closet
2021.08 - 2022.09
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Game Crew
Hamilton Bulldogs / Brantford Bulldogs
2019.09 - 2022.04
- Actively engaged with the gaming community through social media channels, forums, and events, fostering strong relationships with fans.
- Facilitated productive communication between team members throughout all stages of development for efficient collaboration on projects.
- Contributed to the successful completion of numerous projects within tight deadlines, showcasing excellent time management skills and commitment to quality workmanship.
- Strategized long-term plans for game franchises, successfully maintaining series continuity across multiple installments.
Education
Early Childhood Care And Education
Mohawk College of Applied Arts And Technology
Hamilton, ON05.2022
Skills
- Customer Service
- Strong Work Ethic
- First Aid
- Reliability and punctuality
- Organized
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Floor Director
Hamilton Bulldogs / Brantford Bulldogs
2022.07 - 2023.10
Flight Attendant
Air Canada, Lester B. Pearson International Airport
2022.06 - Current
Sales Associate
Platos Closet
2021.08 - 2022.09
Game Crew
Hamilton Bulldogs / Brantford Bulldogs
2019.09 - 2022.04
Early Childhood Care And Education
Mohawk College of Applied Arts And Technology
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