Kathryn Puerto
West Covina
Overview
3
3
years of professional experience
Work History
Host
El Torito
West Covina, CA
11.2023 - 12.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
Deli service/ General Merchandise
Stater Brothers
West Covina
09.2021 - 06.2024
- Executed food preparation tasks, including sandwich assembly and equipment cleaning.
- Operated deli slicer and fryers to ensure efficient meal service.
- Maintained cleanliness of kitchen equipment to uphold hygiene standards.
- Collaborated with team members to enhance overall customer service experience.
Education
undergraduate - financial accountant degree
Mt San Antonio College
08.2025
High school diploma - undefined
Covina High School
Covina, CA06.2021
Skills
- Situational adaptability
- Timeliness
- Collaborative teamwork
- Accountability
- Ability to thrive in fast-paced settings
- Exceptional customer service
- Willingness to acquire new skills
Timeline
Host
El Torito
11.2023 - 12.2024
Deli service/ General Merchandise
Stater Brothers
09.2021 - 06.2024
High school diploma - undefined
Covina High School
undergraduate - financial accountant degree
Mt San Antonio College