Kathryn Picard

• Represent the college with professionalism and enthusiasm, utilizing Talisma to analyze and assess potential student questions, ensuring accurate and timely responses
• Conduct guided tours of the college, showcasing facilities and providing comprehensive information about programs and campus life
• Plan and participate in college events, contributing to their success and promoting a positive image of the institution
• For both current and future students
• Demonstrate strong interpersonal skills while actively engaging with prospective students, offering insights and assistance to enhance their understanding of the college.

• Oversee and supervise the activities of staff including but not limited to hiring, training, directing, and monitoring staff
• Develop, implement, monitor and evaluate the operations of the program, ensuring compliance as per licensing requirements agency policies and procedures, and best practices for client-centered care within a safe and therapeutic environment
• Guide and facilitate the implementation of strategies such as planned daily activities, coordinated treatment interventions, structured environments, and organized recreational and social activities
• Responsible for staff scheduling to ensure proper coverage is maintained at all times, and will fill in as a front-line staff as required
• Manages program expenses within a budget, including monitoring and tracking expenditures
• Evaluate employee performance, conducting regular supervisions and developing of staff including performance management, with the support of Human Resources where required
• Prepare and Create Service Plans for Consumers based on their needs, and time constraints
• Act as a liaison within multi-disciplinary teams, both internal and external to the agency regarding client needs and services-Special Needs focused activities such as appointments with clinicians, Social Workers, Occupational Therapist, medical appointments etc
• Monitor inventory of required items such as personal protective equipment, medications, etc
• And requests/purchases authorized supplies and equipment
• Facilitate and participate in staff and coordinator meetings to discuss program goals and environment, clinical treatment practices and program management.

• Provide care and support following a strict care plan
• Daily reports of resident behaviour and physical condition
• Provide emotional, physical, and mental support
• Working with several members of the health care team
• Help to ensure a safe working environment for residents and staff.

• Provided administrative support to the team, including scheduling meetings and managing calendars.
• Developed processes to ensure accurate data entry into company databases.
• Coordinated communication between internal departments within the organization.

· Enter, update, and maintain confidential client data in an electronic database, calling clients, doctors, or providers for more detailed information.

· Find and input order requests for two departments covering the entire NW Ontario Region, constant communication with various suppliers and clients.

• Entrusted with confidential information
• Coordinated with other departments to ensure smooth operations.
• Proficient and professional with clients in person, as well as by telephone
• Ensured proper customer service standards were met.
• Entrusted and trained to handle and dispense narcotics and other medications
• Supervised front office staff, including hiring and training new employees.