Kathryn Phillippi
Yucaipa,CA
Summary
Adept at navigating high-stress healthcare environments, I spearheaded quality improvement initiatives at San Gorgonio Memorial Hospital, significantly enhancing patient satisfaction and safety. My expertise in emergency medicine and leadership in interdepartmental collaboration drove notable reductions in wait times. My approach combines data-driven decision-making with a strong emphasis on teamwork and communication.
Highly skilled and enthusiastic professional with more than 15 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.
Overview
8
8
years of professional experience
Work History
Emergency Department Director
San Gorgonio Memorial Hospital
02.2023 - Current
- Collaborated with other hospital leaders to develop strategies aimed at reducing overcrowding in the emergency department without compromising quality of care provided.
- Established partnerships with local community organizations to improve access to emergency healthcare services for underserved populations.
- Evaluated patients presented to emergency room upon arrival.
- Supervised RNs, EMT's and non-licensed nursing personnel.
- Managed department budget effectively, optimizing the allocation of resources while maintaining high-quality care standards.
- Reduced wait times for patients through effective staff scheduling and resource allocation.
- Implemented evidence-based practice initiatives, leading to improved clinical outcomes and patient safety measures.
- Improved patient satisfaction scores by fostering a positive and collaborative work environment for staff members.
- Cultivated a positive relationship with local EMS providers to ensure seamless transitions of care for patients arriving at the emergency department from pre-hospital settings.
- Facilitated continuous quality improvement efforts by analyzing performance metrics, identifying areas for potential enhancement, and leading initiatives aimed at addressing identified gaps in service delivery standards.
- Boosted employee morale by recognizing outstanding performance and promoting a culture of continuous improvement within the department.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Emergency Department Charge Nurse
San Gorgonio Memorial Hospital
03.2017 - 02.2023
- Managed high-stress situations effectively, providing leadership during critical incidents and medical emergencies.
- Reduced wait times for patients through efficient triage processes and effective communication with interdisciplinary teams.
- Promoted a culture of safety within the emergency department through continuous education on infection control measures, risk management strategies, and protocol adherence.
- Increased patient satisfaction scores by fostering a positive environment for patients and their families, addressing concerns promptly, and ensuring quality care.
Education
Bachelor of Science - Nursing
Westerns Governors University
Utah 01-2025
Associate of Science - Nursing
San Bernardino Valley College
San Bernardino, CA05-2010
Skills
- Healthcare regulations compliance
- Emergency medicine expertise
- Infection control protocols
- Multidisciplinary teamwork
- Stress tolerance
- Data-driven decision making
- Quality improvement initiatives
- Interdepartmental collaboration
- Performance metrics analysis
- Patient confidentiality
- Clinical decision making
- Patient triage
- Teamwork
- Interdepartmental coordination
- Teamwork and collaboration
- Time management
- Attention to detail
Accomplishments
- Supervised team of 80 staff members.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Noble Nurse Award 2013
Noble nurse award 2013
Timeline
Emergency Department Director
San Gorgonio Memorial Hospital
02.2023 - Current
Emergency Department Charge Nurse
San Gorgonio Memorial Hospital
03.2017 - 02.2023
Bachelor of Science - Nursing
Westerns Governors University
Associate of Science - Nursing
San Bernardino Valley College
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