Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Kathryn Perez

Stockton

Summary

Skilled Regional Referral Coordinator with a proven track record at PT Solutions, adept in patient scheduling and insurance guidelines. Excelled in enhancing referral system efficiency and ensuring HIPAA compliance. Demonstrates exceptional notetaking and empathetic patient communication, significantly improving customer service satisfaction.

Overview

13
13
years of professional experience

Work History

Regional Referral Coordinator

PT Solutions
Stockton
09.2021 - 04.2025
  • Scheduled patients according to availability, urgency and insurance authorization guidelines.
  • Answered questions and resolved concerns raised by both patients and specialists.
  • Provided exceptional customer service, addressing patient inquiries and concerns with empathy and professionalism.
  • Ensured compliance with HIPAA regulations when handling patient information.
  • Resolved issues arising during the referral process, including insurance denials and appointment scheduling conflicts.
  • Explained policies, procedures and services to patients.
  • Reviewed data obtained from referring physicians for completeness and accuracy.
  • Identified and resolved inconsistencies in patient responses by means of appropriate questioning or explanation.
  • Provided excellent customer service to both internal and external customers.
  • Performed data entry related to referrals into electronic health record systems.
  • Implemented process improvements to enhance efficiency and effectiveness of the referral coordination system.

Physical Therapy Aide

Pine Street Physical Therapy
Stockton
01.2012 - 08.2021
  • Checked calendars and scheduled patient appointments to minimize wait times.
  • Kept detailed records of patient physical therapy treatments and improvements.
  • Adhered to infection-control policies and protocols to attain safe and clean working environment.
  • Maintained office and therapy equipment by cleaning and making minor repairs.
  • Monitored equipment use and overall safety of patients.
  • Facilitated patient mobility through gait and transfer training exercises.
  • Administered simple range of motion exercises.
  • Administered and guided patients through simple range of motion exercises to facilitate flexibility and improved circulation.
  • Conducted exercises with patients as prescribed by the physical therapist in order to improve strength and flexibility.
  • Instructed patients in safe and effective use of weights, pulleys, inclined surfaces and various equipment for given treatments to reduce injury.
  • Observed and reported patient reaction to treatment or changes in condition, facilitating appropriate follow-up.
  • Managed and ordered supplies to maintain inventory stock.
  • Protected confidential documents to prevent unauthorized access.
  • Collaborated with PT to assist in assessment and modifications to plan of care.
  • Trained patients on how to safely and effectively use pulleys, weights and inclined surfaces.
  • Provided support and encouragement to patients, motivating them to achieve their rehabilitation goals.
  • Designed home exercise programs to support continuation of therapeutic plan.
  • Applied modalities such as electrical stimulation, ultrasound, and hot and cold packs as directed.
  • Assisted physical therapists in developing treatment plans for patients with diverse needs.
  • Performed administrative tasks such as scheduling appointments, answering phones and maintaining patient files.
  • Monitored and documented patient progress, adjusting treatment plans as necessary.
  • Maintained clean and organized treatment areas and equipment.
  • Educated patients on how to properly perform home exercises as instructed by the physical therapist.

Education

GED -

Stockton Adult School
Stockton, CA
05-2011

Skills

  • Notetaking and documentation
  • Multi-line telephone operation
  • Data entry proficiency
  • Medical terminology knowledge
  • Patient records oversight
  • Follow-up coordination
  • Appointment scheduling
  • Referring physician communication
  • Referral tracking
  • Appointment reminders
  • Medical scheduling
  • Healthcare systems
  • Physician reports
  • Referral wait list management
  • HIPAA regulations
  • Electronic patient charts
  • Caseload management

Affiliations

  • Love to cook and bake
  • Travel with my husband and 4yr old son
  • Excercise
  • Be outdoors in the fresh air with my son, running and playing

Accomplishments

  • Employee loyalty award

Timeline

Regional Referral Coordinator

PT Solutions
09.2021 - 04.2025

Physical Therapy Aide

Pine Street Physical Therapy
01.2012 - 08.2021

GED -

Stockton Adult School

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Kathryn Perez