Kathryn Maxwell
Ottawa,On
Summary
Resourceful associate with a proven track record of handling diverse job requirements and consistently meeting company goals. Actively seeks opportunities to enhance warehouse operations and personal contributions, driving team success even in the face of challenging performance targets. Demonstrates exceptional problem-solving skills, ensuring both employee and customer satisfaction through fast and accurate deliveries. Possesses extensive knowledge within the HVAC/R industries, including various services, units, accessories, and more. Highly motivated to continue learning and passionate about achieving mastery in the field.
Overview
9
9
years of professional experience
Work History
Warehouse Associate
Master Group
12.2021 - Current
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Consistently lifted materials weighing as much as Number pounds.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Operated various types of equipment such as forklifts, pallet jacks, or hand trucks safely while moving products throughout the facility.
- Assisted in training new hires, sharing best practices and providing support for their integration into the team.
- Assisted with reorganizing storage areas to accommodate changes in demand patterns or product offerings.
- Enhanced customer satisfaction through timely shipment of orders, ensuring proper packaging and labeling.
- Completed regular cycle counts to maintain accurate inventory records.
- Assisted in receiving, stocking and distribution of merchandise.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Helped train new employees in safe practices and warehouse procedures.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Strapped items down over protective padding to secure throughout transportation.
- Self-motivated, with a strong sense of personal responsibility.
- Increased repeat business by developing strong relationships with clients through excellent communication skills.
- Utilized excellent communication skills to address customer inquiries and concerns with professionalism.
- Achieved high levels of customer retention through excellent communication skills and a friendly demeanor.
Volunteer Director
G-Anime Convention
01.2016 - 11.2023
- Vendors Room Director
- HR Assistant
- Assistant Administration
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Assisted in the development and implementation of customized training programs focused on enhancing communication skills and fostering teamwork across departments.
- Reduced workplace stress levels through the implementation of effective stress management techniques for employees.
- Maintained strict confidentiality protocols when handling sensitive client information, adhering to ethical guidelines set forth by regulatory bodies.
- Promoted work-life balance by offering guidance on time management, prioritization, and self-care practices for employees.
- Conducted thorough evaluations of organizational policies, identifying areas for improvement within the Employee Assistance Program framework.
- Collaborated with HR professionals to develop tailored mental health initiatives that increased overall workforce resilience.
- Empowered clients to make informed decisions about their mental health care through education on available treatment options and community resources.
- Contributed to a positive workplace culture by promoting diversity, inclusion, and empathy throughout all EAP activities.
- Enhanced client well-being by providing comprehensive assessments and personalized counseling sessions.
Volunteer Director
The Sand Festival of Gatineau
06.2016 - 10.2022
- Administration Board Member
- Vice President
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Developed and maintained courteous and effective working relationships.
Chief Packer
Farmboy Distribution Center
12.2020 - 05.2021
Cashier/Clerk
Couche-Tard
12.2019 - 01.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Addressed customer needs and made product recommendations to increase sales.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Increased sales of promotional items by informing customers about current offers.
- Contributed to significant decrease in queue times by streamlining checkout process.
- Enhanced customer loyalty by participating in rewards program enrollment.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
Education
Diploma - Network System Engineering
CDI College
Brampton, ONHigh School Diploma -
Ecole Des Adultes L'escale
Hull, QC08.2011
Skills
- Logistics
- Attention to Detail
- Self-Motivated and Disciplined
- Problem-Solving
- Clear Communication
- Punctual and Dependable
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft word
- Critical Thinking
- Team Collaboration
- Impeccable work ethic
- Work great under pressure
- Professional demeanor
Languages
French
Native or Bilingual
English
Native or Bilingual
Spanish
Limited Working
Italian
Elementary
Volunteer Experience
- The Sand Festival of Gatineau, Volunteer Director, 06/01/16, Present, Administration Board Member, Vice President
- G-Anime Convention, Volunteer Director, 01/01/16, Present, Vendors Room Director, HR Assistant, Assistant Administration
- Winterlude, Parking crewmember, 01/01/09, 01/01/16, Parking control team
Timeline
Warehouse Associate
Master Group
12.2021 - Current
Chief Packer
Farmboy Distribution Center
12.2020 - 05.2021
Cashier/Clerk
Couche-Tard
12.2019 - 01.2020
Volunteer Director
The Sand Festival of Gatineau
06.2016 - 10.2022
Volunteer Director
G-Anime Convention
01.2016 - 11.2023
Diploma - Network System Engineering
CDI College
High School Diploma -
Ecole Des Adultes L'escale
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