Kathryn Kelley

Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

• Communication, Communication is one of the most important skills and the foundation to being proficient in all other competencies. Having clear and concise conversations with Business partners is essential in order to be able to better understand their needs and be able to assist them in providing the best service I can. I am able to effectively communicate with confidence in what is required in order for our team to execute tasks at had. This is equally as important as a People Manger in order to be able to communicate with my team so they understand processes, requirements as well as feel at any time they can come to me and feel comfortable in doing so.
• Customer Focus, Customer focus is one of the most important competencies one can have. I make it a point to learn and understand each business lines needs and requirements as all are unique in their own way. This better enables me to instruct our team on what is needed so a positive experience is had by all and that all units receive the best service possible.
• Building Strategic Relationships, During my time at Tahoe, I have gained the trust of our business partners as being a reliable source and trusted person who they can reach out to at any time and can be confident that they will receive the correct information from myself or point them in the right direction of those that can assist. I continuously take the time to build relationships with our third parties that provision access etc. on our behalf to gain a networking relationship that benefits not only our team but the teams we support.
• Strategic Influencing, I have used the past experiences and skills that I have learned and can use these to surpass current and future obstacles or problems. I am always looking at the bigger picture for our Business Partners rather than short-term fixes and can develop strategies that can be used to handle long term objectives.
• Strategic Thinking, I continuously am thinking of ways to better processes as well as analyzing issues in order to understand what tasks are required to achieve the best outcome. When faced with problems or issues I am able to analyze the situation and break down what is required in order to understand the steps I must take in order to resolve.

Dear Recruitment Team,

My name is Kathryn Kelley, and I began my career with Scotiabank January 1989. During my 34 years I have held various positions from Senior accounting clerk to my most recent position of Manager Technology of Operations. During my tenure I have gained valuable knowledge in both the Retail, Technology and Operational sectors. Over the past 20 plus years my positions have been within the Operations Departments which have provided me with a vast amount of knowledge in various sectors not only for managing staff but implementation of new processes, systems and business line creations and consolidations. . I have built great relationships within all business lines of Global Ops which I feel would be a great benefit to the current position to which I am applying for.

In 2016 the Centralized accounting units closed across Canada at which time I had to make the difficult decision whether to peruse other career opportunities or transfer to the Tahoe Campus located in Mississauga. I am thankful everyday that my choice was to take the leap. Not only has it given me greater experience and knowledge but enabled me to move ahead in my career and long-term career goals.

I am an individual who is highly motivated and thrive in a fast-paced environment. I am an extremely committed individual who will give 110% to any position in order to deepen Business Relationships and leverage Bank Relationships, systems and knowledge. I would be pleased to meet with you at your earliest convenience to further discuss my qualifications and I have enclosed my resume. Thank you for your time and consideration, and I look forward to hearing from you soon.

Sincerely,

Kathryn Kelley